Regional Service Manager

Concentric LLC•Concord, NC

3d•Hybrid

About The Position

Concentric is the first national industrial power services organization delivering forklift, critical power and maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, GuaranteedPOWER® and PerpetualPOWER® are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more. The Regional Service Manager - DC Power will be responsible for managing technicians and possibly other positions who are critical to the operations and delivery of service. They will manage the overall financial performance and customer service of the service regions. The Regional Service Manager reports to either an Operations Manager or to the Director of Operations for a geographical region (Eastern Seaboard).

Requirements

Must have a minimum of 10 years of DC Power Technical experience.
Strong mechanical aptitude required, previous hands-on mechanical repair and/or troubleshooting experience preferred.
A minimum of 5 years of experience managing service personnel is required.
Demonstrate strong management and leadership skills.
Excellent interpersonal skills and a collaborative management style.
Extensive skills in Microsoft Office Products.
Excellent verbal, analytical, organizational, writing and presentation skills.
Possess innovative leadership, communication, delivery, consultative, partnership, and team building skills.
Proven ability to thrive in a fast paced, technology driven service environment.
Ability to work with individuals from diverse backgrounds and with diverse needs and across remote offices.
Exceptional planning and organizational skills.
Results-oriented and demonstrates the ability to work independently and in a team environment, occasionally lead and/or participate in cross-functional teams.
Must have a valid driver's license.
Must be able to pass a background check and drug screen.
Must be able to travel extensively within assigned territory - 50%.
This job description is subject to change at any time.

Responsibilities

Reliable attendance and punctuality.
Communicate job expectations with Technicians and other personnel.
Assign, schedule, prioritize repairs, monitor, appraise job results, and foster a spirit of cooperation and teamwork with technicians and other personnel.
Hire, train, supervise, and provide corrective performance coaching to staff to reduce customer down time and maintain high-quality Technicians.
Initiate, coordinate, monitor, and enforce systems, policies and procedures.
Maintain safe, clean and organized work environment(s) by educating and directing personnel on the use of all control points, equipment and resources.
Develop a culture of safety that meets or exceeds the company’s high standards.
Maintain a high standard of quality customer repairs and customer service.
Resolve personnel and service problems by analyzing data, investigating issues, identifying solutions, and recommending action.
Answer questions and respond to requests timely for internal and external customers.
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.
Develop thorough knowledge of the Company’s operating standards, policies, directives, and safety instructions pertaining to the assignment.
Assist with monitoring technician WIP reports and ensure limited hours remain for EOM.
Collaborate with regional sales leadership to coordinate activities between Sales and Operations teams.
Work with regional leadership to manage and drive financial forecasting and results.
Other duties as assigned by supervisor.

Benefits

Competitive pay – Plus incentive opportunities and overtime potential for our hourly employees!
Three medical plan options with employer premium contribution that start on day one.
Employee paid dental and vision insurance that starts on day one.
Health Savings Account (HSA) with company contribution on eligible High-Deductible Health Plans (HDHP).
Medical and dependent care Flexible Spending Accounts (FSA) available.
Company-paid life and AD&D insurance, short-term and long-term disability coverage that start on day one.
Company 401K plan with 100% match on the first 4% of employee contributions.
8 paid holidays.
Full-time Employees receive a total of 128 Hours of Paid Time Off (PTO) Annually.
We offer employee paid accident, critical illness, and hospital indemnity insurance.
We offer employee paid legal plans, identity protection, pet insurance, and home & auto discounts.
Training and mentoring – Learn from our experts in the industry.