Regional Service Manager - South Atlantic Region

QuidelOrtho•US - NC - Work From Home, SC

2d•$110,000 - $135,000•Remote

About The Position

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic. Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all. At QuidelOrtho, we're advancing the power of diagnostics for a healthier future for all. Join our mission as our next Regional Sales Manager - South Atlantic Region. The Regional Sales Manager is responsible for managing a technical service staff to provide professional/technical support on Clinical Lab/Transfusion Medicine product sales to new and established hospital accounts to achieve sales objectives and greater market penetration. This is a remote/field position that will lead the South Atlantic region covering North Carolina, South Carolina, East Tennessee, and Atlanta, GA.

Requirements

BA/BS Degree in Business Management, Science or Engineering or equivalent 10 years field service experience
10+ years of direct experience in a field environment, supporting hardware, software, and/or applications at client sites
Proven track record in organizational development and field service management
Superior people management and people development skills
Marketing, Service Planning and Administration, Product Management or other equivalent experience
Advanced listening, verbal, and written communication skills
Must stay accessible at all times to customers, direct reports, management and related workgroups, through various company provided communication media (phone, e-mail)
Travel approximately 75% of time, including weekends/nights (both by plane and car)
This position is not currently eligible for visa sponsorship

Responsibilities

Directly interacts with customers to evaluate satisfaction with field performance and to help build a stronger relationship between customers and QuidelOrtho.
Effectively organizes and communicates field issues to be discussed with customers and ensures all feedback is acted on and communicated to the appropriate divisions with QuidelOrtho.
Works with local Sales management to fully integrate the functions of Ortho Care with Regional Sales goals.
Assesses, outlines, and communicates the local activities needed to support regional sales goals, focusing on customer retention/growth and teamwork between Sales and Ortho Care
Manages a team of approximately 10+ Field Engineers and Senior Field Engineers, providing feedback on performance vs. goals and compliance with company and safety policies.
Responsible for hiring, training, and coaching new hires within their Region.
Coordinates the resources to deliver service, periodic maintenance, modifications, implementations, and training of equipment within Area to meet required business objectives.
Work directly with the Area Sales Directors to retain and grow business and engage in the planning and development of strategies to meet or exceed business objectives.
Plans and executes regional activities to support divisional and company goals, ensuring that all activities are aligned with the accomplishment of business objectives.
Work with Learning & Development team to identify and implement initiatives that optimize team productivity, drive bench development, and support organizational talent cross-pollination.
Perform other work-related duties as assigned.