Regional Service Manager

Konica Minolta Business Solutions, U.S.A., Inc.•Anaheim, CA

About The Position

Konica Minolta has an exciting opportunity for a Regional Service Manager! Manage and lead a team of District Service Managers in order to provide Dealer and Direct technical support for all products and solutions marketed, sold through Konica Minolta.

Requirements

PC and dealer business operating system proficiency.
Conflict Management.
Ability to work with all levels of individuals and management throughout the organization.
10+ years of Supervisor/Management experience in the office equipment industry or closely related field.

Responsibilities

Support Dealer Principals, Service Managers in assessing their needs and provide them with managerial and technical support through the District Service Managers.
Work closely with the Regional VP of Sales teams to support marketing initiatives and programs to increase product support and sales revenue.
Identify and implement processes to improve operational efficiencies, reduce expenses and improve customer satisfaction.
Establish goals for direct reports and monitor progress towards achievement of regional and Corporate objectives.
Lead all hiring activities for regional staff.
Provide on-going coaching, mentoring and development of staff to meet the needs of our customers and future business and growth opportunities.
Work with District Service Managers on the coordination and scheduling of field support to dealers.
Coordinate with Marketing Department, technical support for all product shows in the region.
Responsible for the development of the annual service operating budget for the team and accountability to meet or exceed profit objectives.
Assist Dealers, Direct Service Management with Pro-Tech program certification and enable training classes and other requirements to ensure they attain certification.
Handle on-boarding of new dealers and review all KMBS Web-based tools and portals needed to succeed with various dealer-level and D2D requirements in MKM.