Regional Service Director West
About The Position
The Regional Service Director is responsible for managing and leading the business in the assigned geography (West.) This role focuses on profitably growing Core Lab’s market share in the United States through effective leadership of district service teams, guiding them to meet the strategic, tactical, and financial objectives of the Division. Implementation and installation of Abbott solutions at new client sites Leading the Technical Application Specialist team to develop correlation and method comparison studies for the Abbott assays Provide proactive and reactive service to all customers to ensure we meet and exceed customer up-time expectations Implements and executes Area and Regional Service and Support Strategy, service budget and resource planning.
Requirements
- Bachelors Degree in a technical discipline such as engineering, biological science, or Medical Technologist or equivalent industry experience.
- Experience working with IVD assay technology and prior laboratory management or clinical engineering experience preferred
- Experience managing people leaders is preferred
Responsibilities
- Execute strategy to drive efficiency of the field service teams to improve first pass fix rates, reduction of parts cost, and reduction of down-time events by leveraging our predictive tools and processes.
- Maintain and drive customer centric culture to ensure customer retention and satisfaction and improved renewal rates
- Demonstrated ability to lead executive level conversations at the c-suite with clients and internally.
- Establish strategies and actions to drive profitability improvements
- Ensure customer retention and satisfaction and improved renewal rates
- Lead and manage technical service team leaders to ensure strategy execution and goal achievement standardization and harmonization of service tools and processes
- Anticipate market trends and environmental forces and implement the necessary changes to meet customer needs
- Ensure adherence to compliance standards, guidelines and regulations.
- Responsible for providing unique and differentiated customer experience and driving customer loyalty. Also responsible for achieving reference-ability and retaining base business.
- Plan and monitor Area Customer Service budget and capital expenditure according plan
- Acquire, inspire and retain top talent to achieve a high level of competence; motivation and efficiency in order to secure sustainable profitability
Benefits
- Free medical coverage for employees via the Health Investment Plan (HIP) PPO
- An excellent retirement savings plan with high employer contribution
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What This Job Offers
Job Type
Full-time
Career Level
Manager
