Regional Security Specialist

Securitas•Austin, TX

1d•Onsite

About The Position

The Regional Senior Security Manager (RAM) assumes a multifaceted role responsible for the seamless management of guard service operations and security-related functions based in Austin, TX. The RAM will support client operations in Austin, TX. This entails fostering client satisfaction, resolving conflicts, and overseeing various operational aspects, including scheduling, staffing, billing, training, and compliance. Joining Securitas means being part of a global leader committed to excellence and innovation. We offer a unique environment that nurtures individual growth and rewards performance. You will be part of a team that values integrity, vigilance, and helpfulness, making a real difference in the communities we serve. If you are ready to take on this challenging and rewarding role and be part of a performance-driven culture of purpose, execution, and belonging, we want to hear from you. Be part of our journey to make the world a safer place.

Requirements

A minimum of 3 years of experience in security industry-related fields or business management.
Must have 3+ years’ experience of direct supervisory or management experience.
Must have a valid driver’s license.

Nice To Haves

Previous law enforcement experience preferred.

Responsibilities

Exemplify Securitas’ Core Values. Act as the primary point of contact for the client, ensuring high-quality services and client satisfaction.
Continuously assess service quality and proactively address issues. Develop and implement training programs and ensure compliance with regulations. Establish and maintain performance metrics and KPIs.
Collaborate with the Global Program Manager (GPM) to align with global security objectives and initiatives. Identify and utilize networking opportunities for standardizing processes and service delivery.
Oversee staff development, provide feedback and coaching. Ensure proper scheduling, staffing, and cost efficiencies. Administer resolutions to issues and discipline as needed.
Manage invoice and payment processes, including expenditures. Collaborate on policy and procedure management. Monitor client credits and adjust as necessary.
Maintain ongoing communication with all stakeholders. Prepare, develop, and deliver dynamic quarterly business reviews (QBRs). Perform any additional duties as assigned by the Global Program Manager.