INFINITI Regional Sales & Marketing Manager

Nissan Motor Corporation•Irvine, CA

5d•$141,413 - $238,874•Onsite

About The Position

Oversees multiple regional functions including sales operations, distribution, marketing, client experience and network development. Manages group to develop, design, and execute the regional business plan and achieve monthly, quarterly and annual performance objectives for an assigned region. Oversees effective, accurate and timely communication of retail and wholesale objectives and results to the RVP, AGMs and DOMs. Drives sales through improved client satisfaction and promotion and tracking of programs and practices that build client loyalty. Oversees the vehicle allocation process to ensure the right car is available at the right time and the region has sufficient vehicles in its pipeline to achieve success in the market. Drives sales efficiency and inventory optimization to improve market share and retailer profitability. Ensures the regional marketing budget is efficiently and effectively optimized to drive retail sales. Manages regional marketing budget and tactics as well as tier two IMG marketing budgets and tactics. Working with the RVP, responsible for monthly governance reporting and presentation decks, IMG meeting decks and various regional communications. Drives regional operations and decision making in the absence of the RVP. A Day in the Life: Develops and manages assigned regional staff. Manage employees by establishing performance goals, allocating resources, assessing annual performance, and determining rotational/promotional recommendations. Monitors quality of work. Supervises and provides leadership, coaching, guidance, training, career counseling and staff development; interviews and selects employees; counsels and disciplines employees as necessary; recommends termination when appropriate. Leads a team of Managers and Planners to support the field teams and retailers in achieving their regional objectives including retail, wholesale, customer satisfaction, parts & accessories, service contracts and network development. This position will be the main liaison for each of these departments from national headquarters to the regional office. Works closely with the RVP to develop and launch regional tactical programs to improve retail sales velocity and objective attainment. Ensures AGM alignment of national and regional incentives and tactical programs; oversees budget and compliance of regional programs. Drives vehicle wholesale objective attainment by ensuring effective retail operations consulting that demonstrates potential ROI on sales; accentuates special wholesale promotions and reward opportunities; communicates optimum model, option and color mix to improves sales efficiency. Partners with AGM to assess current effectiveness of marketing and incentive plans in dealerships. Aligns with the RVP on the implementation of new marketing programs and techniques to drive performance. Overseas Regional Marketing and IMG budgets, tactics and strategic plans. Oversee dealer facing corrective performance actions and decisions as directed by RVP. Manage the regional Retail Operational Review process and works with the AGMs to align resources. Ensures management of all information and legal documentation outlining the dealer and company execution of required performance, financial standards and other obligations for assigned region. Ensures proper contact with dealership owners regarding document execution complying with required notifications, performance obligations and related signatures. Works with National HQ DND Strategy and Operations groupd and the RVP to align on network actions. Manages the analysis of the client experience and related loyalty correlation for assigned region. Promotes consistently high standards relating to showroom and service experience to increase client loyalty and increase long term sales. Supports AGMs and Regional Aftersales Manager with action plans to maintain and enhance customer satisfaction. Monitors progress and priorities of action plans and directs attention as needed.

Requirements

Bachelor’s degree in Business or related degree.
A minimum of 10 years of progressive marketing and sales experience within the automotive dealer support functions: national/regional sales and marketing experience (i.e., marketing and media, market rep, sales operations, distribution); consumer affairs; direct dealer contact experience (i.e. AGM, DOM, FOM, FSM, Audit, Retail) strongly preferred.
Prior management experience in one or more areas of dealer operations, marketing and media, contests & incentives, carflow and distribution, customer satisfaction, market rep and analytics are highly preferred.
Two or more years as a Manager or Supervisor, providing leadership, coaching, guidance, training and contributing to staff development.
Supervised subordinates or contractors with somewhat differentiated roles.
Prior experience managing the work of others required with a proven ability to drive performance of others.
Ability to influence the actions of others who may not be under direct control through relationship building skills.
Thorough understanding of the various aspects of dealership operations including: marketing, advertising and promotions; market representation function, sales and service agreements; satisfaction index (CSI/SSI) survey process and reports; automotive retail sales and service operations, financial analysis and business management operations.
Excellent oral, written communications and presentation skills.
Advanced analytical skills relating to market potential and sales performance and the ability to make related decisions that can significantly affect profitability.
Ability to manage multiple projects and initiatives with a results oriented perspective.
Ability to negotiate with national regional and dealership management to achieve improved operations and profitability.
Working knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products.
Prior experience managing the work of others required with a proven ability to drive performance of others.
Ability to influence the actions of others who may not be under direct control through relationship building skills.
Approximately 25% to 50% day and overnight travel.
Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility.

Nice To Haves

Advanced post-graduate degree desired.

Responsibilities

Develops and manages assigned regional staff.
Manage employees by establishing performance goals, allocating resources, assessing annual performance, and determining rotational/promotional recommendations.
Monitors quality of work.
Supervises and provides leadership, coaching, guidance, training, career counseling and staff development; interviews and selects employees; counsels and disciplines employees as necessary; recommends termination when appropriate.
Leads a team of Managers and Planners to support the field teams and retailers in achieving their regional objectives including retail, wholesale, customer satisfaction, parts & accessories, service contracts and network development.
Works closely with the RVP to develop and launch regional tactical programs to improve retail sales velocity and objective attainment.
Ensures AGM alignment of national and regional incentives and tactical programs; oversees budget and compliance of regional programs.
Drives vehicle wholesale objective attainment by ensuring effective retail operations consulting that demonstrates potential ROI on sales; accentuates special wholesale promotions and reward opportunities; communicates optimum model, option and color mix to improves sales efficiency.
Partners with AGM to assess current effectiveness of marketing and incentive plans in dealerships.
Aligns with the RVP on the implementation of new marketing programs and techniques to drive performance.
Oversees Regional Marketing and IMG budgets, tactics and strategic plans.
Oversee dealer facing corrective performance actions and decisions as directed by RVP.
Manage the regional Retail Operational Review process and works with the AGMs to align resources.
Ensures management of all information and legal documentation outlining the dealer and company execution of required performance, financial standards and other obligations for assigned region.
Ensures proper contact with dealership owners regarding document execution complying with required notifications, performance obligations and related signatures.
Works with National HQ DND Strategy and Operations groupd and the RVP to align on network actions.
Manages the analysis of the client experience and related loyalty correlation for assigned region.
Promotes consistently high standards relating to showroom and service experience to increase client loyalty and increase long term sales.
Supports AGMs and Regional Aftersales Manager with action plans to maintain and enhance customer satisfaction.
Monitors progress and priorities of action plans and directs attention as needed.

Benefits

Nissan is committed to a drug-free workplace. All employment is contingent upon the successful completion of drug and background screenings in accordance with Nissan policies and in compliance with federal, state, and local laws, including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance.
Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with these laws.
It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law.
Nissan uses E-Verify to validate employment eligibility.
People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team.
When everyone belongs, the power of NISSAN is undeniable.
Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.
Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard.
We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included.
Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business.
We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.
Join us as we carry our commitment to diversity and inclusion into the future.