Regional Sales Manager, Western Canada, Merchant Solutions

TD Bank

21h•Remote

About The Position

TD Merchant Solutions (TDMS) is a dynamic business within Business Banking, focused on the intersection of payments, technology, and commerce. We are at the forefront of industry trends such as e-commerce, integrated POS solutions, payments innovation, and strategic partnerships that are transforming how businesses operate and grow. TDMS offers reliable, flexible, and user-friendly payment solutions, including e-commerce and Point of Sale (POS), to small business, commercial, and midmarket clients across Canada. Our comprehensive capabilities provide a significant competitive advantage, enabling us to deliver seamless, trusted, and scalable solutions to our merchants. A key element of our growth strategy is our Clover partnership, which combines TD's strong brand and banking expertise with one of the market's most innovative POS platforms. Clover empowers merchants with modern, app-based technology for payments, business management, insights, and growth within a single ecosystem. This partnership offers a compelling value proposition for merchants and presents a substantial opportunity for sales professionals to engage clients with a differentiated, market-leading solution. As a trusted business partner, TD Merchant Solutions supports businesses of all sizes, from local entrepreneurs to major Canadian retailers, assisting them in simplifying operations, enhancing customer experiences, and scaling effectively. Our extensive range of payment acceptance, banking, and business solutions is crucial for success in this competitive market. The Regional Sales Manager (RSM) is a vital merchant-centric sales leadership position within TD Merchant Solutions. This role is instrumental in bringing our next-generation solutions, advanced through our partnership with Fiserv, to market. TD Merchant Solutions is dedicated to 'Our Merchant Quest' – doubling the number of fully franchised Merchant & Business Banking clients at TD, a core business strategy supporting our growth mandate. We are excited about the innovation ahead as we refresh and modernize our offering with Fiserv. As part of this strategy, the Regional Sales Manager plays a key role in managing and executing acquisition tactics in their local markets. As a trusted leader in sales and service for payments, this individual will lead a team of Business Development Specialists (BDS) responsible for acquisition activities in their assigned territory, aiming to achieve sales targets and build an effective pipeline of future opportunities within the SMB segment.

Requirements

Ability to assist in development and execution of tactical sales plans including establishing targets and account objectives.
Demonstrated people management skills with the ability to motivate, coach, train, and provide guidance to staff, resolving issues and concerns that may be difficult and complex.
Experience working in a remote environment and comfortable being autonomous.
Self-motivated and strong work ethic.
Proven track record and thorough knowledge of various sales, marketing, and business development strategies including experience with CRM tools, specifically Salesforce.
Constantly build knowledge of the local market and payments industry and disseminate this to the team in support of their acquisition activities.
Deliver the Bank by recommending and promoting team members to introduce TDBG Partners to fully franchise our Merchants.
Effective organizational skills with the ability to prioritize and meet timelines.
Ability to impact and influence individuals at all levels of an organization.
Possess excellent verbal and written communication skills coupled with the ability to deliver effective presentations to Merchants, senior management, and business partners.
Demonstrate Leadership as per Guiding Principles and Leadership Profile.
Embrace and promote a positive work environment that supports diversity, Pulse, and PDP’s.
Willing to travel as required and to work variable hours driven by needs of the business.
Proven People Manager with ability to effectively coach and lead a remote team of Business Development Specialists.
Skillful communication (written and verbal), negotiation, and partnership skills to balance stakeholder input while remaining objective and resilient to reach the right outcomes.
Excellent analytical and business acumen with the capacity to work in a fast-paced environment, manage multiple deadlines and priorities, and identify/assess risks and issues.
Post-Secondary Education (University Degree, College Diploma or equivalent) in Marketing, Business Administration or equivalent experience in Sales or Business Development.
Demonstrated computer proficiency; intermediate knowledge of Salesforce, and Microsoft Office Suite (Outlook, Word, Excel and PowerPoint).
Must live in western Canada, ideally Calgary, Edmonton or Vancouver.

Nice To Haves

Previous experience working in Merchant Solutions, Business Banking and/or the Payments industry would be very beneficial.
Minimum 5 years' experience in sales and 2+ years in management capacity would be an asset.
In-depth knowledge and industry related experience in an acquiring business to deliver on comprehensive solutions to small and medium sized Merchants is an asset.

Responsibilities

Achieve team sales targets by providing exceptional sales advice and coaching to maximize acquisition opportunities within the assigned territory.
Positively represent our Brand in their local market and communities by actively promoting the value proposition of TD Merchant Solutions.
Lead the team by identifying opportunities for growing new merchant relationships through lead generation, prospecting, proposals (including RFPs), contract negotiation through to sales closing.
Assist the team with developing external networks to increase lead generation opportunities.
Work with select Business Banking partners to develop collaborative go-to-market acquisition strategies, championing the refreshed solutions enabled through our Fiserv partnership, and expand internal networks to fully franchise new merchants with the Bank.
Employ effective business development (i.e., targeted cold calling, COIs, etc.) and relationship management techniques to assist in achieving established sales targets for the territory.
Develop and execute business plans aligned with Merchant Solutions business goals.
Act as a Subject Matter Expert (SME) for our Regional Sales Team in business initiatives and special projects as required from time-to-time.
Support Merchant LEI improvement strategies and activities in support of our Merchant-centric model.
Lead with integrity, including support, mentoring, and effectively guiding the team by promoting a positive colleague experience.