Regional Sales Manager, Western Canada, Merchant Solutions

TD•Vancouver, BC

2d•Remote

About The Position

TD Merchant Solutions (TDMS) is a dynamic business within Business Banking, focused on payments, technology, and commerce. We are at the forefront of industry trends like e-commerce, integrated POS solutions, and payments innovation. TDMS offers reliable, flexible, and user-friendly payment solutions to small businesses, commercial clients, and midmarket clients across Canada. Our partnership with Clover, a leading POS platform, enhances our offerings with modern, app-based technology for payments, business management, insights, and growth. TDMS supports businesses of all sizes, helping them simplify operations, improve customer experiences, and scale effectively. The Regional Sales Manager (RSM) is a key sales leadership role within TD Merchant Solutions, driving momentum for next-generation solutions through our partnership with Fiserv. The role is central to executing acquisition tactics in local markets, leading a team of Business Development Specialists (BDS) to achieve sales targets and build a strong pipeline in the SMB segment. The RSM will achieve team sales targets through exceptional sales advice and coaching, represent the TD brand in local communities, lead the team in identifying new merchant relationships, and assist in developing external networks for lead generation. Collaboration with Business Banking partners for go-to-market strategies, championing Fiserv partnership solutions, and expanding internal networks are also key aspects of the role. The RSM will employ effective business development and relationship management techniques, develop and execute business plans aligned with Merchant Solutions goals, act as a Subject Matter Expert (SME) for the Regional Sales Team, and support Merchant LEI improvement strategies. Leading with integrity, providing support, mentorship, and guidance to the team to promote a positive colleague experience is essential.

Requirements

Ability to assist in development and execution of tactical sales plans including establishing targets and account objectives.
Demonstrated people management skills with the ability to motivate, coach, train and provide guidance to staff resolving issues and concerns that may be difficult and complex.
Experience working in a remote environment and comfortable being autonomous.
Self-motivated and strong work ethic.
Proven track record and thorough knowledge of various sales, marketing, and business development strategies including experience with CRM tools, specifically Salesforce.
Constantly build knowledge of the local market and payments industry and disseminate this to the team in support of their acquisition activities.
Deliver the Bank by recommending and promoting team members to introduce TDBG Partners to fully franchise our Merchants.
Effective organizational skills with the ability to prioritize and meet timelines.
Ability to impact and influence individuals at all levels of an organization.
Possess excellent verbal and written communication skills coupled with the ability to deliver effective presentations to Merchants, senior management, and business partners.
Demonstrate Leadership as per Guiding Principles and Leadership Profile.
Embrace and promote positive work environment that supports diversity, Pulse, and PDP’s.
Willing to travel as required and to work variable hours driven by needs of the business.
Proven People Manager with ability to effectively coach and lead a remote team of Business Development Specialists.
Skillful communication (written and verbal), negotiation, and partnership skills to balance stakeholder input while remaining objective and resilient to reach the right outcomes.
Excellent analytical and business acumen with the capacity to work in a fast-paced environment, manage multiple deadlines and priorities, and identify/assess risks and issues.
Demonstrated computer proficiency; intermediate knowledge of Salesforce, and Microsoft Office Suite (Outlook, Word, Excel and PowerPoint).
Must live in western Canada, ideally Calgary, Edmonton or Vancouver.

Nice To Haves

Post-Secondary Education (University Degree, College Diploma or equivalent) in Marketing, Business Administration or equivalent experience in Sales or Business Development.
Previous experience working in Merchant Solutions, Business Banking and/or the Payments industry would be very beneficial.
Minimum 5 years' experience in sales and 2+ years in management capacity would be an asset.
In-depth knowledge and industry related experience in an acquiring business to deliver on comprehensive solutions to small and medium sized Merchants is an asset.

Responsibilities

Achieve team sales targets by providing exceptional sales advice and coaching to maximize acquisition opportunities within the assigned territory.
Positively represent our Brand in their local market and communities by actively promoting the value proposition of TD Merchant Solutions.
Lead the team by identifying opportunities for growing new merchant relationships through lead generation, prospecting, proposals (incl RFPs), contract negotiation through to sales closing.
Assist the team with developing external networks to increase lead generation opportunities.
Work with select Business Banking partners to develop collaborative go-to-market acquisition strategies, championing the refreshed solutions enabled through our Fiserv partnership, and expand internal networks to fully franchise new merchants with the Bank.
Employ effective business development (i.e. targeted cold calling, COIs, etc.) & relationship management techniques to assist in achieving established sales targets for the territory.
Developing and executing on business plans aligned with Merchant Solutions business goals.
Act as a SME for our Regional Sales Team in business initiatives, special projects as required from time-to-time.
Supporting Merchant LEI improvement strategies and activities in support of our Merchant-centric model.
Lead with integrity, including support, mentor and effectively guide the team by promoting a positive colleague experience.