Regional Retail Manager

The Salvation Army USA Central Territory•Detroit, MI

7d•$34 - $48•Onsite

About The Position

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. This position combines retail leadership, financial management, and mission-driven work to maximize net revenues that support our life-changing ARC Program. Lead a dynamic retail operation while making a meaningful impact in your community.

Requirements

Bachelor's degree in business administration, retail sales, or marketing preferred
4+ years of staff management and development experience
Thrift store management experience strongly preferred
Combination of education and relevant experience considered
Valid Driver's License with ability to drive on behalf of The Salvation Army
Excellent English communication skills for leadership and field personnel interactions
Proficiency in Microsoft Office Suite with strong Excel skills preferred
Strong problem-solving and analytical capabilities
Exceptional people development and management skills
Strategic thinking with attention to operational details
Available for flexible scheduling including early shifts, late shifts, and Saturdays
Ability to work some holidays as needed
Willingness to transfer between store locations when required
Regular travel to multiple store properties
Ability to stand, walk, and reach regularly throughout the workday
Capability to lift and move up to 50 pounds
Clear vision abilities including close vision, distance vision, and focus adjustment

Responsibilities

Develop and implement comprehensive business, strategic, and financial plans to increase net revenue
Conduct detailed sales and productivity analysis with actionable forecasting
Provide Key Performance Indicator (KPI) evaluations and strategic recommendations
Lead marketing strategy development and implementation across all stores
Partner with finance department to create and manage multi-store budgets
Monitor monthly budget reports and identify areas for improvement
Guide store supervisors and managers in expense control and scheduling optimization
Oversee purchasing and tracking of Goods Purchased for Resale (GPR)
Recruit, interview, hire, train, and supervise Regional Manager 1 and Store Managers
Conduct monthly leadership meetings with store supervisors and managers
Ensure compliance with all TSA Human Resources policies and procedures
Support corrective action processes with proper documentation
Approve bi-weekly payroll for all store personnel
Set and monitor product acquisition, production, and sales goals for each location
Coordinate delivery schedules and inventory management across stores
Provide Level 1 technical support for Point of Sale systems and resolve operational issues
Conduct regular store inspections to ensure branding standards and operational excellence
Oversee implementation of safety, security, and Safe From Harm Guidelines
Collaborate with ARC Director for Rehabilitative Services to maximize work therapy opportunities
Support beneficiary success through strategic store assignments and training coordination
Oversee property maintenance coordination and OSHA compliance
Evaluate expansion and contraction opportunities with TSA Leadership
Manage lease renewals and property-related documentation