Regional Quality Manager

Dynacare • Brampton, ON

57d • $72,000 - $90,000 • Hybrid

About The Position

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive. The Regional Quality Manager is responsible for supporting quality within their region and integrating the best national practices and policies. This is a Permanent Full Time position with a Day shift and Hybrid work style, located at 115 Midair Court, Brampton, ON.

Requirements

• Knowledge of internal quality assurance programs, audits and protocols
• Knowledge of Laboratory Accreditation requirements and processes
• Knowledge of laboratory operations, processes and continuous improvement methodologies
• MLT, BSc or other relevant post-secondary education
• Capability of understanding the scientific and technical functions of the Operational departments
• Project governance and project management with respect to the quality department
• Capability to apply great attention to detail, and ability to effectively manage time and competing priorities
• Capability to apply interpersonal skills and techniques to interact effectively with others at all levels within Dynacare
• Works in a fast-paced environment, with ability to manage multiple projects and respond to changing priorities and deadlines
• Strong organizational, communication and problem-solving skills
• Responds to employee and management needs often in stressful situations

Responsibilities

• Support strategic, business and operational planning including budget and resource planning
• Draft, review and update Quality Assurance related SOPs
• Guide the organization through regulatory, normative and Dynacare requirements to ensure processes meet their intent
• Organize and participate in external inspection processes from regulatory agencies, accreditation providers and clients
• Lead internal quality assurance audits training and engaging staff through the process
• Oversee and monitor performance on external quality assessment and alternate assessment programs
• Representing the voice of our patients and customers, pro-actively monitor and report quality performance metrics and escalate concerns prior to their potential impact
• Perform an annual quality review in collaboration with the organization
• Establish initiatives for continuous improvement in quality (ex. reliability, on-time delivery of products, etc.)and support activities to develop and implement changes
• Support management of occurrences impacting quality, recommend corrective action and conduct follow-ups to ensure effectiveness of resolution
• Mentor and engage staff in quality programs and educate about regulatory requirements
• Nurture a culture of safety first, quality for patients and customers, service, performance, innovation, adaptability, and consistency
• Validate regional H&S needs and work in partnership with the corporate H&S team to validate audit findings, develop local policy, and help support recommendations
• Other Region-specific tasks and duties, as required, and in consultation with the Director, Quality Assurance and the Regional Operations Director
• Provide professional support to all external and internal clients in answering inquiries and interpreting departmental and regulatory information

Benefits

• Join an award-winning "Top Employer" with meaningful and impactful career opportunities
• Access a health and wellness benefits program that supports you and your loved ones
• Grow and thrive with a dynamic, successful company through internal mobility opportunities
• Invest in your future through RRSP match benefits and an employee stock purchase program
• Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1-10 employees