Regional Quality Manager

Hitachi • Mount Pleasant, PA

2d • Onsite

About The Position

At Hitachi Energy, we’re not just maintaining the grid—we’re elevating it. As a global leader in sustainable energy solutions, we’re seeking a dynamic and quality-driven professional to join our North American Services team in the U.S. as a Quality Manager. This isn’t just a role—it’s a chance to shape the future of power reliability and performance across the country.
This is an onsite role based in Mt. Pleasant, Pennsylvania, with a hybrid work option available depending on business needs and individual circumstances.
In this position, you’ll be the driving force behind our quality culture, ensuring that our systems, services, and teams consistently exceed expectations. You’ll lead initiatives that improve operational efficiency, coach teams on industry-leading quality tools, and ensure compliance with rigorous standards. Your work will directly impact the safety, reliability, and sustainability of high voltage infrastructure that powers millions.

Requirements

• Bachelor's or Master's degree in a relevant field
• 5+ years of experience in business operations and quality processes
• 3+ years of experience with ISO certification and auditing
• Strong communication and leadership skills with a customer-first mindset
• Experience in cross-functional collaboration within industrial or energy sectors
• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States

Nice To Haves

• Familiarity with SAP is highly preferred

Responsibilities

• Lead the deployment of quality strategies across Field Services and Operations across select regions of the U.S.
• Partner with cross-functional teams to drive resolution of customer-reported non-conformances
• Coach teams on problem-solving tools like 8D, RCA, and non-conformance management
• Manage internal audits and ensure ISO certification compliance
• Analyze quality data to identify trends and improvement opportunities
• Collaborate across business units to harmonize and digitize quality processes
• Support warehouse inspections and ensure audit readiness
• Champion customer feedback through non-conformance reporting and customer survey analysis
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines

Benefits

• Health Care (medical, dental, vision, etc.)
• Financial Wellbeing: (Employer-sponsored pension - 401(k) Program with generous company match and contribution, Life/AD&D Insurance, disability insurance)
• Family Care: Life and Family (Legal, pet, auto, home, identity theft, etc.), special needs support, and adoption assistance
• Work-Life: Enhanced leave programs (FMLA, Military Service Leave, Maternal, Paternal, adoption, vacation, and holiday)
• Employee Engagement and Development: Employee Resource Groups (depending on location), tuition reimbursement program, on-demand learning platforms

What This Job Offers

• Job Type: Full-time
• Career Level: Senior