Regional Quality Engineer

Corning•Tewksbury, MA

36d•$80,011 - $110,016•Onsite

About The Position

Corning is a world leader in glass, ceramic, and materials science, known for its innovation across various markets including life sciences, mobile consumer electronics, optical communications, display, automotive, and solar. The company is driven by its people who push boundaries and drive progress. This role supports quality complaint resolution for the CLS business in North America, aiming to enhance Key Account customer satisfaction. The position involves leading improvement initiatives for processes, systems, and quality measures, and acting as a liaison between plant quality functions and other North American departments.

Requirements

Bachelor’s degree in Life Sciences, Chemistry or Engineering or related field of study
Minimum 3+ years of experience within Quality Engineering.
Experience within a manufacturing environment.
Proficiency in MS Office applications (including Excel) with demonstrated versatility in learning, adapting to, and obtaining proficiency with a range of business software tools—may include PeopleSoft, SAP, Power BI, ETQ, and others

Nice To Haves

Experience in the Life Science or Pharmaceutical industry.
Excellent oral/written English communication skills, presentation skills.
Demonstrated ability to drive results within the quality infrastructure.
Organized; ability to prioritize and manage multiple activities to meet demanding production schedules and dynamic shipment requirements of each plant.
Flexibility; ability to work in a dynamic environment while managing multiple priorities.
Tactical /analytical thinking.
High sense of urgency.

Responsibilities

Support quality complaint resolution for CLS business in North America with a focus on improving Key Account customer satisfaction.
Lead improvement initiatives related to processes, systems, and product/service quality measures.
Be aware of division quality initiatives and procedures.
Work with the plant quality function as a liaison with North America Quality and Regulatory Services, Commercial, and Business Operations organizations, by identifying and implementing effective communication processes and feedback channels.
Establish reporting tools and metrics to drive continuous improvement of customer complaints.
Work with the business team to identify and maintain the Key Account list.
Monitor complaint trends in North America, and if necessary, escalate to the regional business team for the development of both short- and long-term corrective actions.
Participate in cross-functional problem-solving projects related to customer complaints on products or processes within the plant.
Prepare reports and provide feedback to the plant and business team.
Understand products and provide a quick response or coordinate cross-functionally to provide a quick response.
Gather data and report the status of customer complaints in North America.
Handle customer feedback for products sold in North America regardless of the origin of the manufacturing location.