Regional Provider Onboarding Specialist

Trinity Health•Athens, GA

About The Position

This position is responsible for coordinating the provider onboarding and orientation process. The specialist will serve as a point of contact for new providers, facilitating the necessary steps and communication to complete onboarding and orientation. The role works closely with the Physician Recruitment team and area practices to ensure a smooth transition for all Physicians and APPs to St. Mary's Health Care System services. This role ensures accuracy, consistency, and efficiency across systems such as Epic, Workday, and provider onboarding platforms. The position acts as a key liaison between Medical Staff Services, Marketing, St. Mary’s Medical Group, Health Informatics, IT, and other operational partners.

Requirements

Bachelor’s Degree required; health care field preferred
Proficiency in Epic, Microsoft Office applications (Word, Excel, Outlook, Teams), and ability to learn and implement emerging applications to improve workflow.
Strong relationship building skills required.
Experience working with providers.

Nice To Haves

Certified Provider Credentialing Specialist (CPCS) or Epic Credentialed Trainer certificates (or willingness to pursue)
Medical staff office experience preferred
Basic knowledge of provider credentialing/onboarding, medical terminology, and The Joint Commission standards preferred.
Project management/coordination experience preferred.

Responsibilities

Coordinates the provider onboarding and orientation process.
Serves as a point of contact for new providers and facilitates the steps and communication needed to complete the onboarding process.
Ensures providers are added to all systems and access is provisioned in a timely fashion.
Coordinates onboarding with other stakeholders, including Marketing, Human Resources, Revenue Integrity, Trinity Information Systems, Medical Staff Office, etc.
Manages the new provider orientation process, including scheduling orientation modules with speakers/providers and facilitating completion of documentation/recordkeeping.
Manages the communication and tracking of the onboarding processes.
Manages the off-boarding process when a provider terminates, ensuring all parties have been notified and the process is followed.
Assists with documentation and process tracking related to credentialing, privileging, and committee operations as directed.
Supports departmental projects, data requests, and cross-functional initiatives.
Performs additional duties as assigned to ensure department efficiency.
Able to manage high volume, multiple priorities as a routine.
Experience with concepts of continuous quality improvement.
Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions.