Regional Property Manager

Boulder Housing Partners • Boulder, CO

22h • $85,000 - $100,000 • Hybrid

About The Position

Reporting directly to the Director of Property Management, the Regional Property Manager plans, directs, and supervises site management activities within a regional portfolio managed by the Property Management Department. The Regional Property Manager supports BHP’s operational objectives by managing the team members to ensure maximum occupancy, successful residency, and program compliance. The Regional Property Manager ensures operational compliance for affordable, low-income housing tax-credit, project-based vouchers and contracts, and/or market rate housing in the City of Boulder. Areas of responsibility include developing and leading strong property management teams that ensure strong resident relations, control property specific budgets, monitor market conditions and attract and retain residents by providing superior customer service. The Regional Property Manager ensures work quality and adherence to established policies and procedures and performs the more technical and complex tasks relative to the assigned areas of responsibility.

Requirements

• Proven ability to successfully manage affordable housing program with a minimum of 500+ multi-family units.
• At least 3 years of proven leadership and supervisory skills necessary to manage all aspects of a diverse portfolio of properties which include affordable and market rate units; be a motivator; a great communicator and a hands-on manager.
• Ability to monitor property specific budgets and financial reports.
• Ability to train, monitor, and supervise property management staff in their team.
• Ability to implement and explain federal, state, local, and mandated rules, regulations, policies, and procedures including Fair Housing, Low-Income Housing Tax Credit (LIHTC) and/or other affordable or HUD programs.
• Active certification in LIHTC, PBV, PBC, HOME, and other housing program compliance from an accredited provider within the last 12 months.
• Interpersonal skills needed to resolve landlord and resident issues.
• Communication skills needed to prepare clear and concise administrative reports.
• Communication skills to effectively respond to requests and inquiries from BHP residents and the general public.
• Communicate clearly and concisely, both orally and in writing across a diverse range of audiences including proven experience in working effectively with the mentally, physically, socially and economically disadvantaged.
• Demonstrated time management and organizational skills.
• Establish and maintain effective working relationships with those contacted during work.
• Possession of an appropriate, valid driver’s license.
• Possession of, or ability to obtain Certified Property Manager (CPM).

Nice To Haves

• Bi-lingual English/Spanish
• Advanced Yardi knowledge

Responsibilities

• Assume responsibility and provide oversight for BHP’s property management activities and operations; including fiscal management of assets, occupancy, resident relations, and collaboration with maintenance and resident services functions for assigned properties including curb appeal and site safety.
• Ensure compliance with all relevant programs (HUD, LIHTC, HOME, City of Boulder, etc.). This position manages most of BHP’s current project-based voucher portfolio from a property management and voucher compliance perspective.
• Participate in the development and implementation of goals, objectives, budgets, policies, and priorities for assigned property management portfolios; identify resource needs; recommend and implement policies and procedures.
• Select, train, motivate and evaluate assigned personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
• Provide direction and quality supervision for property managers and other assigned staff; meet with staff to identify and resolve problems; assign work activities and projects; monitor workflow; review and evaluate work products, methods and procedures; ensure consistency of communication, implementation of policies and procedures, and data tracking.
• Works productively and strategically with onsite Maintenance and Resident Services staff to drive toward operational goals and assumes responsibility for property performance across the Regional Portfolio.
• Ensure the delivery of departmental employee training, motivation, supervision and evaluation; provide guidance, support and constructive feedback to team members.
• Review case files for transfers, eviction, reasonable accommodation requests, medical requests and complaints; process and evaluate requests and implement decisions; work with legal counsel and partners as needed to resolve any related issues.
• Coordinate programs with outside agencies and organizations; provide staff assistance to the Director of Property Management; prepare and present staff reports and other necessary correspondence.
• Provide continuous availability and support for resident emergency needs; troubleshoot emergency situations as necessary with the maintenance department; document and follow up with service needs.
• Ensure that all required supporting documents, files, logs and records are properly maintained; prepare or coordinate various administrative and statistical reports relating to BHP clients and programs within area of assignment.
• Serve as backup to the Director of Property Management and work directly with the Deputy Director as needed to ensure continuity of operations, respond to emergencies, and provide support during planned and unexpected leave times.
• Performs related duties as assigned to support departmental and organizational needs.
• Maintains a high level of professionalism and integrity; listens to questions and concerns, evaluates issues and possible solutions, works collaboratively with the Boulder Housing Partners team to address systemic problems; inspires confidence and respect; uses feedback from others to grow and develop.
• Regular, predictable attendance is an essential function of this position.
• Supports BHP’s mission, values, and safety standards.

Benefits

• Medical, dental, vision health plans.
• Retirement benefits that include PERA defined benefit plan plus 401k and 457 plans.
• Paid life insurance.
• Employee wellness program.
• Select Summer Fridays off (if applicable)
• Long term disability
• 13 paid holidays per year plus vacation and sick leave.
• Excellent work-life programs, such as flexible schedules, training opportunities, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager