Regional Program Manager (Global Customer Management)

DSV•Richmond, VA

23d•Remote

About The Position

This Global Customer Management (GCM) Program Manager will focus on a specific Region as assigned in the United States. This role provides critical support to the Global, Regional and Local Customer, Data Center, and Internal Operations Teams. The GCM Program Manager is also responsible for being the liaison/direct link to the client in shaping the strategic direction of the program driving operational standards and harmonization through effective project management and continuous improvement support.

Requirements

Bachelor in logistics or similar study
5+ years’ experience in operational roles in the contract logistics industry, incl. P&L accountability
Demonstratable E2E experience across sales, strategy, consulting, and supply chain
Sufficient expertise within the account industry and high-level understanding of local market conditions
Strong Business English (written and verbal)
Experienced in working in a global matrix organization
Strong communication and interpersonal skills with ability to influence and collaborate effectively
Good team player
Excellent organizational skills. Ability to multitask and prioritize on an ongoing basis. Project Management mindset
Entrepreneurial minded self-starter capable of working in a fast-paced, dynamic, changing work environment. Can work independently and is pro-active
Must demonstrate ability to think strategically and tactically to drive cross-functional initiatives
Can demonstrate mediation, problem-solving skills, and quantitative analysis skills to conduct complex strategic analyses with limited guidance
Proven interpersonal and indirect leadership skills to develop strong working relationships at all levels/geographies. Presents well at executive level
Strong knowledge of Microsoft Office is required with an emphasis on written guidance content (Word) quantitative analysis (Excel) and the creation of presentations (PowerPoint)
Must have proven track record for meeting or exceeding goals

Responsibilities

Responsible for driving strategic scope (‘programs’) for the Global Customer Management (GCM) Team with a focus on process & tools development, standardization, reporting & compliance
Act as senior operational expert ensuring global standardization of processes/tools/systems, continuous improvement/innovation/best practice sharing and support new business implementations
Drive and facilitate the global strategic planning process (‘roadmap’) and associated supporting projects.
Track and ensure strategic initiatives are managed, delivered, and measured to meet customer goals
Drive performance across all sites globally in the account through continuous auditing, key metric monitoring and escalate any risks/issues
Communicate proactively across business units and organizational layers to gain feedback, buy-in and alignment
Challenge assumptions and use project/program management knowledge and expertise to keep leaders engaged
Lead the development of communication strategy and execution of strategic scope to promote company strategy and priorities
Supports change management programs linked to the strategic scope that supports customer strategy
Support operations to identify, design, and implement continuous improvement initiatives. Measure and report impact.
Collaborate with Global Customer Management (GCM) Center of Excellence (CoE) colleagues to align and involve key sub-program developments across Business Management, Safety, Security, Sustainability, Quality, CIP, Operations Excellence, Innovation, etc.
Build, maintain and manage relationships across all levels of the organization and act as the operational interface at global level to appropriate stakeholders on the customer side, understanding their demands
Improves revenue and profitability in collaboration with Country P/L owners, GCM Head and Business Development