Regional Product Support Sales Manager

Wagner Equipment • Aurora, CO

3h • $97,196 - $133,642 • Onsite

About The Position

The Regional Product Support Sales Manager provides leadership for managed accounts by directing Product Support Sales Representatives (PSSR) and Mining Site Performance Managers to grow Wagner parts and service business. This role partners closely with Caterpillar and internal Parts and Service leadership to ensure strategic alignment and achievement of company sales, profitability, and customer performance goals.

Requirements

• High School Diploma or GED
• 7+ years’ experience in a product support or sales department in a heavy equipment dealership
• 5+ years administrative/clerical experience
• 5+ years customer service experience
• 5+ years sales experience
• 5+ years supervisory/management experience
• 3-5 years technical or mechanical experience
• Advanced knowledge of Microsoft Outlook, Excel, Word, and PowerPoint

Nice To Haves

• College Degree Preferred

Responsibilities

• Leads and holds the sales team accountable for achieving results aligned with sales performance scorecard; coaches PSSR/SPM team members to address performance gaps and meet company objectives.
• Develops and executes regional marketing and sales strategies to increase parts and labor revenue.
• Creates and manages annual business plans for PSSRs and Site Performance Managers; tracks performance against goals and implements corrective actions as needed.
• Collaborates with sales, operations, and customers to conduct weekly, monthly, and quarterly KPI performance reviews.
• Ensures equipment population data is accurate and current across all systems including DBS, OLGA, and SalesLink.
• Maintains the Caterpillar database (PLESN/Horizon) to support equipment repair history analysis, future sales probability, and parts availability, utilizing CPRO orders when applicable.
• Manages customer discount structure based on business volume and ensures Wagner systems and partnership agreements are consistently met and updated.
• Builds and strengthen partnership with Caterpillar and key suppliers.
• Provide input into annual forecasts
• Report on competitive pressures and market activity
• Coordinate sales incentive programs and training initiatives
• Develop and administer all applicable parts and service merchandising programs
• Partner with regional Parts and Service Managers to identify growth opportunities and implement targeted programs to capitalize on those opportunities.
• Oversee and assist in the resolution of customer parts and service issues to ensure a high level of customer satisfaction.
• Maintains strong working knowledge of Caterpillar products and technologies used in the Resource and Construction Industries.
• Develops and manages regional budget, ensuring strong financial performance
• Other duties as assigned by manager
• Directs the efforts of Product Support Sales Representatives (PSSR) and Site Performance Managers (PSM)
• Coordinates the development and training of PSSR’s and SPM’s
• Provides performance feedback and conducts annual performance reviews
• Assures team is fully utilizing CRM system (activities, opportunities, machine pop, etc.)

Benefits

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year
• 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K, eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Supplemental life Insurance
• Critical Illness + Accidental Insurance
• ID WatchDog
• discounted employee phone plans

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED