Regional Product Support Manager

Papé Group • Moscow, ID

9h • Onsite

About The Position

Papé Machinery is seeking a highly motivated and experienced Product Support Manager to lead their parts and service team in the Eastern Washington & Idaho areas, including our Colfax, Four Lakes, Moscow, Ponderay, and Tekoa branches. This is a multi-faceted leadership role that directs and oversees the parts and service operations at the Papé Machinery branches throughout the region. These branches are focused on John Deere Agriculture and Turf equipment, as well as allied products. Every day, you will coach and develop members, build customer relations, establish and communicate goals, develop solutions, forecast sales, and maintain staff levels. This is all in an effort to provide exceptional customer service to our customers and be the leading capital equipment dealer in the region. To thrive in this role, you must be a great leader, communicator, and have the desire to create a great experience for our members and customers.

Requirements

• Leadership skills with a team-building mindset.
• Excellent communication and customer relations skills.
• Prior successful management experience in a capital retail goods operation, preferably in agriculture equipment.
• Prior experience in goal setting, budgeting, personnel management, and demonstrable successful marketing and sales experience.
• Computer skills, including Microsoft Excel.
• Driver’s license with a good driving record.

Responsibilities

• Direct and oversee parts and service operations at Papé Machinery branches.
• Coach and develop team members.
• Build customer relations.
• Establish and communicate goals.
• Develop solutions.
• Forecast sales.
• Maintain staff levels.
• Provide exceptional customer service.

Benefits

• Competitive pay based on your skills, training, and experience level.
• 401(k) & Roth 401(k) Retirement Plans with Company Match
• Medical, Dental, Vision and Prescription Insurance
• Flexible Spending Accounts (Flex Plans)
• Life Insurance
• Short- and Long-Term Disability Insurance
• Employee Assistance Program
• Online and Instructor-Led Training
• Tuition Reimbursement for Training Programs
• Progressive Vacation Plans
• Sick Leave
• 7 paid holidays each year
• Advancement opportunities
• Open-door policy

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees