Regional President - West
About The Position
Sentry Management is an industry leader in full-service community association management. Our purpose is to nurture communities we are all proud to call home by putting our communities first, enhancing property values by supporting the board’s endeavors, and improving the lifestyles of residents. Our community managers and support personnel are best-in-class, and we’ve been recognized as a National Top Workplace by USA Today for our engaged, people-centric workplace culture and employee engagement. We value diversity in all its forms and strive to create a workplace where everyone feels supported and respected. Sentry Management, Inc., has an immediate opening for a Regional President (RP) for our Western market. The Division President directs and reviews the actions of the division employees to ensure that the division is meeting their client service level commitments and overall financial goals. The DP manages the communication and facilitates intradepartmental cooperation with the Home Office departments, as required to service the needs of the division and the clients. The Regional President must reside or plan to reside in the West region.
Requirements
- Bachelor's degree or Equivalent preferred
- Minimum 5 years of leadership experience
- Minimum 5 years of HOA management experience
- Previous financial responsibility and oversight of multi-business unit operations preferred
- Preferred CAM license and experience (licensed in states that require)
- Licensed to operate a motor vehicle with a clean driving record
- Ability to travel as needed, up to 40% of the time, including overnight travel
Nice To Haves
- Previous financial responsibility and oversight of multi-business unit operations preferred
- Preferred CAM license and experience (licensed in states that require)
Responsibilities
- Provides leadership and assistance to the divisions, including technical direction and work-related advice, with an emphasis on customer service, client retention, and growth
- Meets with DPs individually and on a regular basis, to disseminate information and follow up on outstanding issues
- Evaluates the current performance of separate market business units and finds ways to help each reach its full potential
- Assists leadership in separate business units to achieve annual sales goals and contribution goals
- Develops a business plan for each division and routinely evaluates performance and progress
- Helps to analyze markets and competition to identify external threats and opportunities, and adapts strategies to changing conditions
- Set the strategic direction of the divisions in the assigned region
- Responsible for the evaluation of each DPs individual performance and progress
- Strategize with DPs and assigned RVP Business Development on large client proposals
- Maintain an understanding of Sentry’s contractual obligations to its clients
- Review monthly summary reports to identify and improve upon trends
- Implement and maintain personnel policies in accordance with corporate manual and guidelines
- Recruit, select, train, and manage DPs and their subordinates as needed
- Respond promptly to DP and step in to assist with employee situations to facilitate, as necessary, involvement of Human Resources.
- Adhere to our Language of Service with all interactions
- Review issues and look for solutions to obstacles or gaps in service
- Respond promptly to DP needs and step in to assist with difficult customer situations
- Solicit employee and customer feedback to improve service
- Closely monitor client transitions and provide support
- Executive-level troubleshooting
Benefits
- Medical, Dental, Vision
- Life & AD&D
- Short-Term and Long-Term Disability
- Paid Vacation, Holidays, and Personal/Sick time
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
