Regional Practice Administrator

Greenbrook Medical•Brandon, FL

1d•Onsite

About The Position

The Regional Practice Administrator (RPA) is the senior operational and people leader responsible for elevating performance, building capability, and driving consistency across a portfolio of Greenbrook centers. This is not a desk role — it is a hands-on leadership role in the field. You will directly lead and develop Center Managers, strengthen team capability across clinics, and ensure every location delivers a consistent, high-quality patient and team experience. More than managing operations, you will shape the conditions under which great care is delivered — building strong teams, reinforcing standards, and translating strategy into real execution inside our clinics. At its core, this is a talent-building and performance-driving role. Your success will be measured by stronger leaders, more resilient teams, and consistently well-run centers. Location: Based in the Tampa Bay area with regular travel between clinic locations. Office Hours: Monday-Friday 8am-5pm Clinic Hours

Requirements

5+ years managing clinics and leading clinic teams
Proven track record of improving performance across multiple sites
Experience developing leaders and building strong teams
Primary care and/or managed care experience required
Strong people leadership and coaching ability
Excellent communication and relationship-building skills
High ownership and accountability
Operational mindset with attention to detail and execution
Comfortable working in a fast-paced, growing organization
Willing to roll up your sleeves and lead from the front
You embody our core values of Heart, Excellence, Accountability, Resilience, and Teamwork.

Responsibilities

Partner with Center Managers (CMs) and the People team to hire high-quality talent, especially for CM and Medical Assistant roles
Assess team performance across centers, identifying strengths, gaps, and development needs
Coach and develop Center Managers through regular feedback, accountability, and hands-on support
Support onboarding and training quality to ensure new hires are set up for success
Identify and develop high-potential team members through coaching and growth opportunities
Set clear expectations and model Greenbrook’s standards for performance, professionalism, and patient care
Act as a trusted thought partner to CMs on team dynamics and performance challenges
Reinforce a culture of accountability, teamwork, and continuous improvement
Ensure development and performance practices are consistent and effective across centers
Partner with CMs to achieve key metrics, including Patient NPS, AWV/CFU completion, ER visits per 1,000, transitions of care, and HEDIS outcomes
Monitor performance trends and proactively address risks or gaps
Conduct regular site visits (~1 per week) to support teams and reinforce standards
Ensure centers are appropriately staffed and operating smoothly
Translate central operational strategy into effective execution within clinics
Partner with operations leadership on rollout of new initiatives
Maintain consistency in workflows, standards, and expectations across all centers