Regional Practice Administrator Specialty Clinics

BJC HealthCare • Creve Coeur, MO

1d

About The Position

The Regional Practice Administrator provides strategic oversight for multiple Specialty Care clinics across the St. Louis Metro region, partnering closely with physicians and service-line leaders to drive alignment, standardization, and operational excellence. This role focuses on strengthening provider relationships, advancing access, throughput, and quality initiatives, and developing clinic leaders—while ensuring consistent execution of system priorities across diverse specialty practices.
Goals of the Position
In this role, you will:
Build strong, trust-based relationships with specialty physicians
Drive consistent execution of specialty-specific operational and service line standards
Improve alignment between providers and clinic leadership around access, throughput, and quality expectations
Develop and mentor Practice Administrators and emerging leaders across specialty clinics
Strengthen communication and decision-making rhythms across multiple clinic sites
Support adoption of system priorities while thoughtfully adapting to specialty-specific nuances
Partner with service-line leadership to advance access strategies, throughput optimization, KPI performance, and consistent execution of specialty priorities

Requirements

• Experience in Specialty Clinic operations
• Oversight of multiple clinics or practice locations
• Proven success with standardization and high-reliability operations
• Strong background in mentoring and leadership development
• Demonstrated ability to build physician relationships with clear accountability
• Excellent communication, influence, and change-leadership skills
• Bachelor's Degree
• 5-10 years

Nice To Haves

• Master's Degree
• 2-5 years Supervisor Experience

Responsibilities

• Manages individual(s) including but not limited to: onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
• Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.
• Monitor, measure, assess and improve department performance using patient satisfaction data, BJCMG reports of budgeted vs. worked hours, RVU reports and NextGen reports
• Collaborates with physicians/providers to ensure consistent and appropriate processes/protocols to meet clinical needs, compliance standards and customer expectations. Participates in efforts integral in developing existing and new business to build and maintain desired patient panel levels for new and existing physicians/providers.
• Provide ongoing recognition, feedback and development, holding staff accountable for success. Identify and mentor future organizational leaders. Ensure appropriate resources are provided to staff. Develop a staffing plan that meets both customer expectations and financial targets. Create an environment where employee engagement and feedback facilitates positive change.
• Holds Site Administrators accountable for responding to patient complaints; analyze and determine necessity to elevate the complaint based on situation, potential risk, effective resolution, clinical care concerns. In addition, provides leadership for the execution of long and short term work plans/goals and implementation of site level infrastructure and changes to support processes and systems.
• Develops recommendations for capital, operating and staffing budgets. Provides fiscal oversight of allocated resources, assets and expenses. Makes necessary decisions to adjust for variations in projected budget income caused by fluctuating volumes and other external forces.

Benefits

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees