Regional Practice Administrator Primary Care Clinics

BJC HealthCare • Creve Coeur, MO

20h

About The Position

We are seeking a Regional Practice Administrator who can strengthen provider relationships, advance service line standardization, and develop operational leaders across multiple primary care clinics in the Missouri Baptist Medical Center and Barnes Jewish Hospital Regions.
Initial Goals:
Building strong, trust-based relationships with physicians, advanced practice providers, and practice leaders
Executing service line standards consistently across multiple practices
Supporting growth and effectiveness of Practice Administrators and Practice Managers
Improving provider alignment with operational service line expectations
Builds consistent communication across multiple sites
Promoting proactive resolution and accountability through leadership standard work
Supporting consistent adoption of system and service line priorities
Required Experience:
Primary Care operations
Multiple clinic management
Standardization/high reliability
Mentoring
Physician relationship and accountability
Effective communication

BJC Medical Group is the multi-specialty physician-led organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with top-ranked hospitals in the Midwest region.
Since 1994, BJC Medical Group has provided access to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid-Missouri and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality health care, and improving the health and well-being of the communities we serve.
The Operations Department provides support to the strategic and operational objectives of BJC Medical Group practices and is located in Town & Country.

Role Purpose
Oversees operations for up to 85 providers in multiple practice sights. Works as a partner with the Regional Physician Champion and is responsible for overall patient flow, physician employment, strategic planning, marketing and financial performance. Provides management guidance to Site Administrators that are responsible for day to day operations.

Requirements

• Primary Care operations
• Multiple clinic management
• Standardization/high reliability
• Mentoring
• Physician relationship and accountability
• Effective communication
• Bachelor's Degree
• 5-10 years

Nice To Haves

• Master's Degree
• 2-5 years Supervisor Experience

Responsibilities

• Manages individual(s) including but not limited to: onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
• Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.
• Monitor, measure, assess and improve department performance using patient satisfaction data, BJCMG reports of budgeted vs. worked hours, RVU reports and NextGen reports
• Collaborates with physicians/providers to ensure consistent and appropriate processes/protocols to meet clinical needs, compliance standards and customer expectations. Participates in efforts integral in developing existing and new business to build and maintain desired patient panel levels for new and existing physicians/providers.
• Provide ongoing recognition, feedback and development, holding staff accountable for success. Identify and mentor future organizational leaders. Ensure appropriate resources are provided to staff. Develop a staffing plan that meets both customer expectations and financial targets. Create an environment where employee engagement and feedback facilitates positive change.
• Holds Site Administrators accountable for responding to patient complaints; analyze and determine necessity to elevate the complaint based on situation, potential risk, effective resolution, clinical care concerns. In addition, provides leadership for the execution of long and short term work plans/goals and implementation of site level infrastructure and changes to support processes and systems.
• Develops recommendations for capital, operating and staffing budgets. Provides fiscal oversight of allocated resources, assets and expenses. Makes necessary decisions to adjust for variations in projected budget income caused by fluctuating volumes and other external forces.

Benefits

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees