Regional Portfolio Manager of LIHTC/RAD/Marke

Jacksonville Housing Authority • Jacksonville, FL

2d • $75,000 - $95,000 • Hybrid

About The Position

The Regional Manager at RAD Properties is responsible for overseeing the operations and performance of multiple properties within a designated region. This role involves ensuring properties are well-maintained, financially sound, and compliant with all relevant regulations. The Regional Manager will lead a team of property managers and staff, develop strategic plans, and implement initiatives to enhance property performance and resident satisfaction. Acts as a liaison between the agency residents, and various stakeholders, fostering a sense of community while ensuring compliance with federal, state, and local regulations. A pivotal role in implementing housing policies, coordinating tenant services, and addressing resident concerns to maintain a high standard of living within the community.

Requirements

• Bachelor’s degree is preferable with an emphasis on public administration, public policy, urban studies, or related field. Directly relevant experience will be considered in lieu of the required degree.
• Five to seven years of increasingly responsible housing program policy analyst and administration experience with auditing, training, systems, and quality control responsibilities.
• Must have certification in LIHTC (Section 42) and a minimum of five years of compliance related work experience.
• Need to have the ARM credential or the ability to earn the credential within a specific period as a condition of employment.
• Must possess or be able to obtain certification in RAD PBV Specialist and/or HCV and PBV Rent Calculation, HCV Specialist and in no more than two attempts, within twelve (12) months of employment.
• Strong communication skills and basic use of office equipment and software.
• Must possess a valid Florida driver’s license (within 3 months of employment), maintain a driving record acceptable to the Authority and its insurance carrier and have access to a motor vehicle.
• Knowledge of Department of Housing and Urban Development (HUD) rules and regulations that apply to property management.
• Knowledge of laws and standards that apply to property management, such as Fair Housing Laws, OSHA Standards, local and state building codes.
• Knowledge of basic building maintenance, fire prevention and liability reduction principles.
• Knowledge of basic office practices, procedures, and equipment.
• Knowledge of the principles of management and supervision.
• Knowledge of the operation of authority computer system and software.
• Knowledge of the agencies that provide assistance and services to residents, including some knowledge of eligibility requirements.
• Knowledge of mathematics sufficient to perform calculations required for summarizing rent collections, making deposits, and for rent adjustments.
• Ability to maintain required records such as tenant files, vacancy reports, etc.
• Ability to read and interpret policies and guidelines in order to make sound decisions.
• Ability to prepare clear concise reports and make appropriate recommendations within scope of responsibility.
• Ability to generate records, receipts, and reports efficiently using a calculator and the computer system.
• The ability to establish and maintain effective work relationships with peers, superiors, residents, community service agencies, and the public,
• Ability to manage multiple priorities and multiple demands to accomplish tasks in accordance with established requirements.
• Skilled in analyzing situations in order to identify problems and offer possible solutions.
• Skilled in communicating with all types of people in a wide variety of situations.

Nice To Haves

• YARDI Voyager property management software is preferred

Responsibilities

• Ensuring that all property management personnel are fully supported, trained, and adhering to the Housing Authority operational and compliance procedures.
• Directs the operation of affordable housing properties in the assigned portfolio, sets property performance, financial and maintenance goals; tracks and evaluates leasing rates, operational, financial and related property management issues through review of records and reports and meetings with staff.
• Demonstrates continuous efforts to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Reviews and evaluates budgets for assigned properties; recommends or denies expenses; monitors performance of rent collections and complaint handling.
• Reviews operations and make recommendations for improvement or changes accordingly.
• Plans, organizes, manages, reviews, and assigns the work of property managers; plans, coordinates, trains and arranges appropriate training for staff.
• Interviews and selects employees and, when necessary, recommends reassignment, termination, and disciplinary action.
• Maintain a high occupancy level of 98% or higher at each community through effective team motivation, keeping informed of waitlist conditions, and advertising following the Fair Housing Marketing plan.
• Set goals for the onsite team.
• Provide financial oversight of the properties, including drafting operating budgets, 5-year capital improvement plans, and monitoring monthly financials to assess performance against budgets. Act swiftly to address budget variances.
• May be required to work during inclement weather or holidays when offices are closed.
• Travel between property sites for on-site presence, inspections, and reviews.
• Fills in for property managers on extended leave; directs daily operations of property staff during such time.
• Complete annual performance reviews and regularly communicate employee performance expectations and achievement.
• Ensure integrity of application and file approval process at communities.
• Monitor community financials; review variance reports; review financials with Community Managers regularly.
• Approve community purchase orders and expenditures.
• Manage PH rents; propose adjustments as necessary.
• Manage PH resident selection criteria; monitor and make adjustments as necessary.
• Monitor PH collections and collection procedures; ensure all collections activities are accomplished.
• Serves as on-site manager in absence of Property Managers.
• Coordinate pre-lease setting up of new communities; hire and train staff.
• Participate in senior level management meetings as required; participate in regional team meetings as required.

Benefits

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• We anticipate hiring at the minimum of the respective pay grade per contractual obligations.
• JHA is an Equal Opportunity Employer and a Drug-Free Workplace. A successful applicant will be required to pass a background check including but not limited to employment history, criminal record and driving record, and may be subject to a pre-employment drug screening.
• Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements in employment and are encouraged to apply for positions being filled.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level