Regional Patient Access Trainer

Logan Health•Kalispell, MT

1d•Onsite

About The Position

As a key member of our Patient Access team, the Regional Patient Access Trainer will be responsible for providing comprehensive training and education to all Patient Access service locations. This includes developing and delivering training materials, conducting one-on-one training sessions, and ensuring adherence to standardized practices. The ideal candidate will possess strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer service.

Requirements

Minimum of one (1) of the following required: Bachelor’s degree in Business Administration, Education, Organizational Communications, Healthcare Administration. An equivalent combination of education and/or experience from which comparable knowledge and abilities can be acquired.
Minimum of two (2) years’ experience in developing training materials, curriculum, conducting training classes, and/or self-assessments required.
Minimum of one (1) year experience in a healthcare environment, Patient Access and/or Revenue Cycle required.
Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.
Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed.

Nice To Haves

Demonstrated working knowledge of regulatory requirements affecting Patient Access preferred.
Knowledge of theories and techniques of effective adult learning in, both one-on-one and group settings, using multi-media presentations preferred.
Experience in software implementations and testing preferred.

Responsibilities

Prepares original training and curriculum for both technical and soft skills for staff performing Patient Access functions and activities.
Ensures products encompass multiple methods of training styles.
Maintains centralized repository of resource tools.
Develops and maintains assessment and evaluation tools to measure staff comprehension and provides feedback to assigned leadership.
Participates in software selection and validation testing utilizing consistent enterprise-wide testing scripts.
In conjunction with various departments, provides customer service expectation training for Patient Access staff in alignment with the Logan Health (LH) mission and values.
Acts as an Ambassador for Patient Access and performs as a role model for customer service expectations.
Acts as resource for staff inquiries.
Maintains technical knowledge by attending educational workshops, reviewing publications, collaborating with Patient Access national associations, and stays abreast of regulatory changes, guidelines, and requirements.
Maintains regular and consistent attendance as scheduled by department leadership.