Regional Patient Access Lead- North East

Amgen • Boston, MA

4d • $175,959 - $238,062 • Remote

About The Position

Amgen is seeking a Regional Lead Patient Access for Rare Disease to lead and manage a team of field-based Patient Access Liaisons. This role is responsible for ensuring the team meets business and personal development objectives, which include listening to patients, interpreting their needs, and providing professional and well-informed answers to their logistical questions. The Regional Lead will also provide input on the strategic direction of the business and coordinate with Area Sales Directors to facilitate teamwork, communication, and education on Amgen By Your Side services.

Requirements

• Doctorate Degree and 2 years of Patient Access experience OR Masters Degree and 4 years of Patient Access experience OR Bachelors Degree and 6 years of Patient Access experience.
• Requires 50-75 % regional travel, including some overnight and weekend commitments.
• Excellent presentation and power point skills.
• Proficient in Microsoft Office.
• Professional, proactive demeanor.
• Strong interpersonal skills.
• Excellent written and verbal communication skills.

Nice To Haves

• Experience in the pharma or medical industry.
• People management experience or proven initiative and success developing toward people management (Ex: mentoring/training, demonstrated leadership, elevating knowledge and performance of others).
• Experience in rare diseases and/or applicable disorders preferred.
• Facility with key performance metrics and data analysis.
• Previous patient educator or patient access experience.
• Previous experience calling on patients and/or healthcare providers.
• Knowledge of PhRMA, OIG, and other guidelines relating to compliant medical communications.
• Knowledge of insurance, reimbursement, and foundation assistance within the healthcare industry.
• Highly developed interpersonal skills, communication skills, problem-solving skills, and an ability to thrive in a cross-functional team setting.

Responsibilities

• Lead and manage a team of patient access liaisons.
• Accountable for the performance, training, and compliance of the team.
• Develop key performance metrics appropriate to the team’s efforts and company business objectives.
• Track each team member’s performance against key metrics.
• Develop each team member individually as needed in order to fulfill the role in each region.
• Work with Hub Services, Case Managers, AllCare Care Managers, Patient Engagement Marketing and Training to support patient access to medications.
• Ensure the team has appropriate fundamental and ongoing training and expertise.
• Identify new patient needs throughout the year and work with cross-functional teams to communicate those needs effectively.
• Coordinate team participation in national and local patient meetings and events.
• Oversee and support patient programs, if applicable, to satisfy current patient educational needs.
• Develop presentations on the group objectives and performance as needed, at least quarterly.

Benefits

• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan.
• Stock-based long-term incentives.
• Award-winning time-off plans and bi-annual company-wide shutdowns.
• Flexible work models, including remote work arrangements, where possible.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Ph.D. or professional degree