REGIONAL MANAGER-PATIENT ACCESS

Premier Health•Dayton, OH

9d•Hybrid

About The Position

The Regional Manager of Patient Access Services is responsible for the overall functioning of assigned areas, focusing on the timely collection of demographics, financial, and regulatory information to mitigate the hospital’s financial and compliance risks related to patient care delivery. This role oversees all aspects of registration to ensure complete, accurate, and timely hospital billing, thereby maximizing collectable accounts and minimizing uncollectible ones. This includes detailed review of regulatory agencies, third-party payors, and implementing timely course corrections for claim denials, increased AR days, and bad debt accounts. The Manager also coordinates between physician offices, ancillary departments, and patients regarding registration processes. Additionally, the position is responsible for statistical data generation, monitoring departmental budgets, preparing policy and procedure manuals, producing reports, and providing recommendations for improving access management to ensure patient information is complete and accurate for billing and clinical purposes. The Regional Manager supports non-revenue cycle departments by sharing training goals, establishing registration standards, and providing Epic upgrade support. They ensure appropriate staffing levels, administer competency assessments, staff orientations, ongoing education programs, and development courses. The Manager provides feedback to staff and ensures compliance with all applicable federal, state, and agency laws, regulations, guidelines, and professional standards. Collaboration with clinical partners, business office leaders, medical records, and information systems is key to enhancing communication and information-gathering activities. The Regional Patient Access Manager works closely with leadership across departments to foster effective communication and addresses patient complaints promptly and courteously. They ensure Site Supervisors identify and implement efficiencies, economies, and best practices for team development. The role requires proactivity in problem-solving, the ability to communicate effectively with diverse groups including subordinate staff, clinicians, patients, and physicians, and flexibility with work hours to meet the demands of a 24/7 operation.

Requirements

Associates Degree
5-7 years of job related experience
3 years of Patient Access Leadership experience

Nice To Haves

Bachelor's Degree is preferred
Business or healthcare management area of study or major
Successful completion of HFMA CRCR upon 2nd year of role

Responsibilities

Responsible for overall functioning of assigned areas.
Responsible for timely collection of demographics, financial, and regulatory information.
Oversees all aspects of registration to promote complete, accurate, and timely hospital billing.
Maximizes collectible and minimizes uncollectible accounts.
Conducts detailed review related to regulatory agencies, third party payors, and timely course correction when there are claim denials, increased AR days and bad debt accounts.
Oversees the coordination between physician offices, ancillary departments and patients as related to the registration processes.
Responsible for statistical data generation, monitoring of departmental budget, and policy and procedure manual preparations.
Produces reports and provides recommendations concerning improvement in access management.
Ensures patient information is complete and accurate for billing and clinical purposes.
Maintains high quality, productivity and cash collections in registering outpatients, emergency department patients, surgery patients, and direct admits.
Supports non-revenue cycle departments who complete registrations by sharing training goals, establishing registration standards, and Epic upgrade support.
Ensures appropriate staffing levels, administers competency assessments, staff orientations, ongoing education programs, and development courses.
Provides feedback to staff, both within and outside of formal review processes.
Ensures appropriate levels of understanding, awareness, and compliance with all applicable federal, state, and agency laws, regulations, guidelines, and professional standards.
Collaborates with clinical partners, business office leaders, medical records, and information systems to enhance all communications and information-gathering activities.
Works closely with leadership across departments to provide a framework of effective communication.
Addresses patient complaints in a timely and courteous manner.
Ensures the Site Supervisors search out and implement efficiencies, economies, and best practices for appropriate team development.
Demonstrates being proactive in problem solving.
Relates and communicates with multiple levels of people possessing different skill sets including subordinate staff, clinicians, patients, and physicians.
Is flexible with work hours to meet demands of a 24/7 operation.