Regional Parts Manager - Prince George, BC

Finning • Prince George, BC

3d • Hybrid

About The Position

Finning Canada is seeking to hire a permanent, full-time Regional Parts Manager, BC North. Reporting to the Director of Parts Operations, this role is responsible for providing clear and effective leadership while fostering a healthy and safe work environment for all parts employees across multiple branches within the region. The successful candidate will be accountable for driving customer and shop parts sales, executing strategies that achieve targeted customer satisfaction levels, meeting KPI performance standards, and delivering on parts goals and objectives.

Requirements

• Minimum 8 years progressive experience in a parts related role such as front parts counter sales or parts warehouse.
• 5 to 8 years progressively responsible experience in people management, preferably in a unionized setting.
• Experience in parts & warehouse management systems.
• Strong understanding of parts and shop counter sales process.
• Well-rounded understanding of product support sales process.
• Understanding of enterprise resource systems and the processes and systems deployed within our parts network.
• Understanding of warranty offerings and goodwill practice.
• Thorough understanding of labor relations and grievance resolution process.
• Business acumen and financial planning, budgeting, and forecasting knowledge.
• Performance Management and Performance Improvement Plan (PIP) processes and the principles of high-performance leadership.
• Excellent oral/written communication skills and possession of tact.
• Proven ability to balance time commitments between key operations functions.
• Strong ability to communicate and present effectively across all levels of the organization.
• Proven leadership, coaching, mentoring, people, and team development skills in a unionized environment.
• Ability to adapt with ever changing business needs and look for continuous improvement ideas.
• Exceptionally strong relationship management skills with a strong customer focus.
• Strong analytical, problem solving and decision-making skills.
• Proven Financial business acumen.
• Strong ability to ensure strategic business planning as it related to operational aspects.

Nice To Haves

• Knowledge of occupational Health & Safety standard.
• Ability to utilize HR tools to manage day to day people management tasks.

Responsibilities

• Lead, demonstrate and champion a healthy and safe work environment and culture for all parts employees, contractors, and customers.
• Ensure that all safety standards, policies, procedures, and compliance requirements are communicated, implemented, and followed.
• Ensure that employees hold and maintain the appropriate safety training required for their position.
• Ensure that monthly spot audits are conducted and that at a minimum, safety TRIF and LTI targets are met, while always striving for zero.
• Work closely with the EH&S team to find improvement opportunities in the existing safety programs.
• Actively consider safety component on a day-to-day activity basis, be involved with the Branch Safety Committees, and imparting the same mindset in the team members.
• Demonstrate clear and effective leadership to parts employees spread across multiple locations of the assigned region.
• Provide role and responsibility guidance, performance management, coaching, mentoring, and training to support growth and development.
• Ensure completion of annual performance year review for hourly/unionized employees and ensure its documentation.
• Ensure a fair and equitable recruitment process in selection of employees advocating the corporate guidelines around diversity and inclusion.
• Provide quality, timely feedback to employees through formal and informal conversations to support the performance management process.
• Utilize Finning HR systems to manage day to day people management tasks such as time management, vacation approvals, goal setting, performance reviews, recruitment process etc.
• Identify opportunities of effective workforce planning per branch/business requirement, to manage volumes/vacation coverage/STD coverage and work closely with Operations Leader/Director to gain business alignment.
• Strategically engage Chargehand/ Lead Hands for managing quality & quantity as outlined by the CBA.
• Actively involved in succession planning of various Parts Apprentice/J Parts Person /Lead Hand/Charge Hand role and manage the ratios effectively.
• Clearly defining job duties for hourly roles to increase performance within parts team.
• Drive engagement and results with CSC employees who are working from home as well the office.
• Provide feedback to the inventory control group on stock requirements to meet customer demands and ensure a collaborative communication with the teams.
• Work closely in collaboration with sales, service leaders and warehouse within the branch, to ensure smooth parts operations flow.
• Actively stay connected at the facility & Region level, and keep abreast with the changes.
• Work closely with HR partners to ensure due process is followed in performance management, disciplinary actions, and termination of employees.
• Ensure that decision related to people management are in accordance with the Collective Bargaining Agreement and Finning policies and procedures.
• Lead/Participate in grievance process and work closely with Labour Relations to resolve.
• Form a highly engaged team with active communication, feedback, and leadership, and ensure a positive employee experience.
• Share Employee Experience Survey (EES) results, solicit feedback, develop, and post an action plan to build a highly engaged & performing team.
• Utilize strategic skills to present various leadership business cases for the growth & sustainability of business, aligned with the RRR Strategy.
• Travel to various locations spread across different branches of the region.
• Utilize various Finning resources such as digital/face to face tools to ensure connectivity to all of locations within the designation region.
• Manage day-to-day parts operations, assets.
• Responsible for reviewing and tracking the monthly parts metrics pertaining to people, and core parts operations delivery.
• Manage the successful execution of Finning’s parts operational processes and customer service commitment within the branch.
• Ensuring a strong focus of parts’ customer satisfaction of the clients (relationship building & strengthening, retention) and work as a collaborative leader to enhance the net promoters score of the region/branch.
• Direct timely resolutions to customer issues and goodwill settlements.
• Handle parts related customer escalations and ensure that the resolution is in accordance with Finning’s policies.
• Maintain accurate and updated customer data, and instill the same mindset within the team members.
• Participate in quarterly top tier customer meetings and ensure engagement.
• Lead and implement required operational continuous improvement processes.
• Act as an ambassador for Parts Operations excellence to meet/exceed the monthly metrics.
• Engage the Parts Person/Lead hand/Chargehand roles in key parts metrics and provide them with guidance on achieving those performance related goals.
• Manage the key warehousing activities for smaller branches where applicable.
• Financials including planning, managing reporting of parts financial results, assets, and facilities requirements.
• Manage the P& L aspect, reporting and forecasting.
• Managing budgeting.
• Ensuring the training of employees and check regularly to ensure Standard Operating Procedures are adhered to.
• Understand the OH&S requirements for their worksite as well as apply the Finning (Canada) Health and Safety management system to aid in meeting these requirements.
• Creating quality career learning plans and performance objectives aligned with the business strategy and supported through the year with quality informal and formal conversations.
• Effective Parts sales through knowledge of product line, marketing programs, customer interaction and relationship building with customers.
• Developing, maintaining and fostering a healthy relationship with the union and unionized employees.
• Achievement of operational/strategic targets, customer satisfaction, as well as customer loyalty and retention.
• Accountability for all parts related key performance indicators.

Benefits

• Great people and place to work with a hybrid work opportunity
• Career advancement and training opportunities
• Pension and employee stock purchase plans with company contributions
• Extensive health benefits including group medical and dental benefits, and short-term and long-term disability benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees