Patient Representative - Prince George

Virginia Urology / Med Atlantic Inc•Prince George, VA

3d•Onsite

About The Position

Virginia Urology will provide access to individualized, quality, and compassionate urological care from a highly specialized and diverse teams while maintaining a fulfilling work environment. Our Patient Representatives are the first point of contact for patients and visitors in the clinical offices. Patient Representatives will ensure patients are registered accurately, appropriately schedule appointments and handle all front office responsibilities with precision while providing exceptional care. Patient Representatives are cross trained in the duties of check-in, registration, and check-out and work in all three of these positions on a rotating basis to maintain versatility.

Requirements

Strong communication skills
Passion for helping others
Technologically proficient
High attention to detail and accuracy in data entry
Experience in healthcare, customer service or administrative role
Ability to remain calm and compassionate in a fast-paced setting
Team-oriented mindset
Medical officed front desk or receptionist, call center experience in healthcare, insurance, retail or similar high-touch service environments.

Nice To Haves

Experience in a medical front office
Experience with EHR systems (Athena, Epic, or similar)
Basic understanding of health insurance plans
Understanding of HIPAA and patient confidentiality standards
Awareness of revenue cycle touchpoints from a front-end collection, and demographic accuracy

Responsibilities

Greets patients and visitors with professionalism and empathy, creating a positive first impression.
Gathers insurance, demographic, and referral information from the patient.
Collects any copayment or deductible that is due.
Collaborates with clinical and administrative teams to ensure smooth patient flow.
Schedule follow-up appointments.
Maintain confidentiality and compliance with HIPAA and all regulatory requirements.
Assists patients with navigating the facility and accessing available resources.
Performs other duties as assigned in support of clinical excellence, operational effectiveness and patient-centered care.