REGIONAL PARTNER AND LEARNING MANAGER-WESTERN CANADA

United Services Group•Abbotsford, BC

2d•Onsite

About The Position

The Regional Partner/Learning Manager will report to Head of Partner Relations, Learning & Strategic Program Delivery. The key function of this role is to focus on Partners/Employees experience after they have been recruited into United by our recruitment department. This includes onboarding new Partners/Employees effectively and continue to manage their ongoing performance and development to enhance the Partner/Employee skillsets, performance, and experience. This includes Partners/Employees for all services within that region including Specials/Ad hoc services. This role will focus on collaboration with various departments and stakeholders to ensure that our Partners/Employees needs are being met as per expectations and ultimately meeting and exceeding Customer expectations.

Requirements

Available to address customer and Partner needs and concerns in a timely manner.
Store visits based on schedules which will include visits at night and weekends.
Willing to travel frequently within the designated territory or outside the province as may be required from time to time.
Ability to deal with high level of stress and solve problems as they arise.
Ability to work flexible shifts on a rotation basis.
Available to address concerns in a 24/7 environment
Business acumen
Task management & Planning skills
Communication Skills: Active listening, verbal, and written communication skills
Conflict management & negotiation skills.
Needs assessment and information gathering.
Advanced Technology competency.
Managing budgeting & costing (Cost Breakdowns).
Advanced level expertise in floor-care and cleaning procedures.
Process and compliancy driven.
Ability to work independently
Post secondary degree in business administration or related field.
Minimum of 5 years’ industry level janitorial experience.

Nice To Haves

Multi-lingual skillsets preferred- specifically English, French, Spanish (French & English language required in Quebec East; Spanish is preferred in Ontario West).

Responsibilities

Increase United’s Brand awareness within Partner community to enable United to become the company of first choice for Partners.
Execution of United Services Group’s Vision, Mission, Values and Strategic plans, which includes Partner Success framework and all Strategic Initiatives implementation & adoption within region.
Empower our Partners/Employees and create and sustain a culture of fairness and respect.
Enhance the United Customer experience by increasing retention of Partners/Employees within locations.
Responsible for Store Onboarding of New Partners/Employees for new Start-Ups.
Responsible for managing ongoing performance and skills development to enhance the existing Partner/Employee skillsets, performance, and experience.
Develop Partners competency to manage their business(s) (includes labor performance, material, equipment efficiently and effectively.
Customize action & learning plans based on KPI analytics.
Implement regional random audits based on KPI analytics & customer issues.
Calibration Walks with Customers, Account Management, Partners/Employees/ Cleaning staff.
Be the primary support for all Partner/Employee related issues and manage the Issues Escalation process.
Trigger Partner Change Over (PCO) with Partner & L&D Administrator to meet process requirements.
Grow the United Campus regionally, resulting in growing new Partner leads & becoming industry choice for Janitorial learning and development.
Lead/Implement Regional Partner Meetings/collaboration with key stakeholders.
Implementation of Recognition & Rewards Program.
Collaborate with Marketing to enhance regional Social Media presence.
Support regional recruitment plan and acquisition of leads /w recruitment department.
Attending legal “Discoveries” on behalf of United, if required.
Develop and implement departmental SOPs to create consistency.
Ensure overall compliance of guidelines, policy & procedures with Partners/Employees and Cleaners.
Ensure ongoing data integrity pertaining to Partners within Salesforce.
Responsible for managing business using United technologies provided (e.g. Salesforce & Microsoft Programs). Responsible for asset management.
Perform all daily functions in alignment with company mission, vision, and values.
Work in compliance with Health & Safety policies and legislation and take every reasonable precaution to protect the health and safety of all employees and business partners.
Protect company assets from damage and misuse.
Perform other related duties as may be required from time to time.