Regional Operations Support

Career Opportunities with South Oxford Management•Jacksonville, FL

4d•Hybrid

About The Position

South Oxford Management is a leading full-service property management company with a presence in Texas, Georgia, Virginia, New Jersey, Florida, and Connecticut. We are committed to delivering exceptional experiences for our residents and team members alike. Our owners and leadership team brings extensive industry experience, ensuring that quality and excellence are woven into every facet of our operations—from asset management to leasing. We are passionate about creating positive experiences and believe in putting people first. When you become a part of South Oxford Management, you join a supportive team that values learning, encourages idea sharing, and actively engages in team building and community service activities. The Regional Operations Support will support the delivery of operations for their region. You will have an in-depth understanding of SOM policies and processes. The Regional Operations Support will have experience delivering support services and be readily available to build and maintain relationships with colleagues and stakeholders while organizing and managing all facets of operations needs.

Requirements

High school diploma; Associate or bachelor’s degree a plus
Minimum of 5 years of experience in Multi-Family Housing and Multi-Property site management.
Computer literate and proficient in Microsoft Office applications (i.e., Word, EXCEL, Outlook, etc.)
Exceptional communication, organizational, and analytical skills
Detailed oriented
Team player
Excellent problem-solving, listening, and deductive reasoning skills
Superior organization skills and dedication to completing projects in a timely manner
Must be willing to travel (Up to 50%)
Willingness to establish and maintain effective working relationships
Ability to analyze and revise operating practices to improve efficiency
Detail-oriented and comfortable working in a fast-paced office environment

Responsibilities

Conduct onsite audits as needed on internal compliance, Mystery Shops, KnockTours, and/or any other areas of focus.
Serves as backup for Community Managers where necessary
Provide after-site reports and recommendations for improvements or additional training
Assisting in recruiting top-level talent and providing additional hiring and interviewing assistance to Regional Managers
Onboard and train new hires in their respective positions. Have the knowledge and ability to train associates on company programs, leasing, marketing, and customer service.
Assist with special projects and keep up with timelines, due dates, and completion dates.
Be incredibly friendly and customer-centric. Love to smile and radiate an accommodating attitude while interacting with customers and vendors.
Demonstrated proficiency in using property management software (preferably Yardi and/or Real Page), word processing, spreadsheet, and database management applications to complete and produce required reports and other employment documents.
Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal, financial, and human resource documents and make presentations to senior managers, clients, and others.
Assisting: Regional Property Manager(s) oversee the strategic direction for a portfolio of properties
Monitoring financial operations to achieve the highest net operating income (NOI) possible.
Launching new initiatives
Plans and helps direct Community Managers in the operations and maintenance of sites within the area delegated by the RVP, including traveling on-site to properties to enhance the value of each property.
Upper management of objectives, budgets, and goals with plans to achieve them, while helping develop the management team members to maximize performance, and taking a hands-on approach to all duties.
Floating Community coverage where there is a need
Update and modify policies and procedures
Review data for accuracy and prepare complicated spreadsheets
Act as an advisor to Regional Managers and on-site staff to help meet established schedules and/or resolve technical or operational problems.
Drive alignment and synergy across the portfolio