Regional Flight Operations Support Manager

Wing

1d•$116,000 - $154,000•Remote

About The Position

Wing is looking for a Regional Flight Operations Support Manager to join our Flight Operations team. This role is based remotely in the United States. The role involves people leadership and development, overseeing regional vendor strategy, operational systems governance, financial and administrative oversight, long-range capacity planning, SOP development and training, and cross-functional integration. The position requires managing, mentoring, and developing a team of Flight Operations Support Coordinators, serving as the primary regional point of contact for Vendor leadership, overseeing regional utilization of workforce management tools, functioning as the primary approver for team timesheets and expenses, forecasting regional staffing requirements, leading the creation and maintenance of Standard Operating Procedures, and connecting the team with cross-functional partners. The role also involves representing Wing by engaging with public and government visitors to support regional outreach activities.

Requirements

5+ years of experience in aviation operations, logistics, or workforce management, including proven experience as a people manager leading distributed teams.
Valid Driver's License
Proven ability to set priorities, provide coaching, and manage the performance of direct reports in high-pressure environments.
Ability to independently manage project planning and solve problems of moderate complexity with high ambiguity.
Willing and able to work 5 days/week, including weekends and/or holidays as business needs dictate.
2+ years of direct experience in Commercial Drone operations (Part 107/135).
Active 14 CFR Part 107 Remote Pilot Certificate required.
Ability to perform moderate physical work and maintain attention in outdoor environments for extended periods, including the ability to lift and transport equipment <35 lbs.
Proven ability to manage external vendor relationships and influence internal partners through clear, data-backed communication.

Responsibilities

Directly manage, mentor, and develop a team of Flight Operations Support Coordinators.
Set clear expectations, provide regular coaching and deliver actionable feedback to raise the bar for team performance.
Serve as the primary regional point of contact for Vendor leadership to manage contract adherence and optimize the deployment of Ground Support and Visual Observer crews.
Oversee regional utilization of workforce management tools (e.g., Deputy, ServiceNow) and Google Workspace (gSuite), ensuring the team maintains high standards for data integrity and consistent application of scheduling protocols.
Function as the primary approver for team timesheets, expense reports, and regional travel.
Simplify complex regional budget issues into actionable steps to solve problems alongside peer managers.
Forecast regional staffing requirements based on projected flight volumes, partnering with internal stakeholders to proactively adjust vendor headcount and recruitment pipelines.
Lead the creation and maintenance of Standard Operating Procedures (SOPs) for site logistics and crew readiness; ensure consistent "Wing Standards" and health and safety policy compliance across the region.
Actively connect your team with cross-functional partners (Maintenance, Training, Community Affairs) to promote shared goals and enable effective teamwork toward Wing’s most important targets.
Represent Wing by engaging with public and government visitors to support regional outreach activities.