Flight Operations Support Coordinator

Wing•St. Louis, MO

8h•$97,000 - $121,000•Hybrid

About The Position

Wing offers drone delivery as a safe, fast, and sustainable solution for last mile logistics. Consumer appetites for on-demand services are increasing, but current delivery methods are inefficient, costly, and contribute to road accidents and air pollution. Wing’s fleet of highly automated delivery drones can transport small packages directly from businesses to homes on-demand, in minutes. We design, build, and operate our aircraft, and offer drone delivery services on two continents. Our technology is designed to be easy to integrate into existing delivery and logistics networks, offering a scalable drone delivery solution for a broad range of businesses. Wing is a part of Google's parent company, Alphabet, and our mission is to create the preferred means of delivery for the planet. If you're ready to do the greatest work of your life, come join us. Wing is looking for a Flight Operations Support Coordinator to join our Flight Operations team based in St Louis, Memphis, Cincinnati, or Phoenix for a 36-month fixed-term contract. In this role, you will work with Wing Flight Operations Support Manager and Vendor Employee Team Leads to align staffing resource requirements with availability. Your primary duty will be to assist Wing regional or national Flight Operations Support managers in Ground Support scheduling for a group of Wing commercial drone delivery operating sites. You will also support onboarding of new vendor employees as crew members and help ensure crew equipment readiness at Wing operating sites. You will occasionally function as a crew member to support special requirements such as training, maintenance activities, or demonstrations. The ideal candidate has the ability to collaborate cross functionally within small teams, operates with a sense of urgency in safety sensitive environments, and has an innate passion for aviation and the ongoing development of this new industry.

Requirements

3+ years experience with scheduling of teams of at least 10 people, including 1+ years operational experience with Commercial Drone operations in the US and 1+ years of experience as a field technician, or equivalent experience
Valid driver’s license with a clean driving record
Active 14 CFR Part 107 Remote Pilot Certificate
Demonstrated ability to communicate constructively, clearly and positively in stressful circumstances
Demonstrated experience with resource management software such as Deputy or ServiceNow with the aptitude to learn new softwares as needed
Demonstrated proficiency with Google Workspace (gSuite) tools (gdocs, gsheets, gchat, etc.)
Ability to perform moderate physical work, maintain attention for extended periods while performing continuous tasks in outdoor environments for extended periods. Ability to lift and transport equipment which is <35 lbs
Willingness and ability to occasionally speak with public and government visitors to Wing facilities to support outreach activities
Willing and able to comply with health and safety policy requirements

Responsibilities

Report to Wing Senior Flight Operations Support Manager or Regional Site Lead as assigned and work from the Wing regional central base or local crew base
Partner with Vendor Employee Team Leads to develop Ground Support and Visual Observer crew schedules for approval
Obtain required compliance records for vendor staff for the Wing Flight Operations training team
Identify initial and recurring training requirements for Vendor staff and coordinate with Wing Regional Lead and Wing Flight Operations training team to schedule trainings
Support Wing maintenance activities at Wing nests or at Wing’s central maintenance facility
Support short-notice movement of Wing equipment under 35 lbs between Wing locations
Obtain and maintain qualifications as Wing Ground Support Operator and Visual Observer to occasionally support as business needs
Identify nest and crew equipment deficiencies and partner with Wing Flight Operations Regional Site Lead to obtain needed replacements
Operate a Wing provided vehicle to move between Wing locations up to 2 hours (60 miles) per day
Directly support Wing community affairs and government outreach efforts