Regional Operations Supervisor

OCS Group

1d•Hybrid

About The Position

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, energy, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment. The Regional Operations Security Supervisor is responsible for overseeing and coordinating security operations across multiple sites within an assigned region. The role ensures consistent application of security standards, effective supervision of site security teams, and proactive risk management to protect people, property, and assets while supporting operational objectives. The postholder will ensure that all security operations are delivered in line with SIA Approved Contractor Scheme (ACS) standards and BS 7499 – Static Site Guarding and Mobile Patrol Services requirements.

Requirements

Proven experience in operational security or protective services
Previous supervisory or management experience
Knowledge of security risk assessment, incident management, and compliance frameworks
Must hold a valid UK driving licence
Must hold a current SIA Guarding or Door Supervisor licence
Must hold a current SIA CCTV licence or be willing to obtain one within six months of appointment
Strong leadership and people-management skills
Excellent decision-making and problem-solving abilities
Strong communication and report-writing skills
Ability to manage multiple sites and competing priorities
High level of integrity, professionalism, and discretion
Competent in Microsoft Office applications, including Word, Excel, and Outlook
Working knowledge of ACS standards and BS 7499 requirements

Nice To Haves

Recognised security or management qualification (e.g. Level 3–5 Security Management or equivalent)
Experience working within an SIA Approved Contractor (ACS) environment
Experience preparing sites for audits or inspections
Knowledge of CCTV, access control, and alarm systems

Responsibilities

Supervise day-to-day security operations across multiple locations within the region
Ensure all sites operate in full compliance with company policies, client requirements, ACS standards, and BS 7499
Conduct regular site inspections, audits, and quality assurance checks in line with ACS and BS 7499 requirements
Ensure Assignment Instructions (AIs) and Standard Operating Procedures (SOPs) are current, compliant, and consistently applied
Coordinate incident response, investigations, and reporting across sites
Lead, coach, and support site-based security supervisors and officers
Ensure all security personnel are suitably licensed, vetted, trained, and deployed in line with ACS and BS 7499 requirements
Support recruitment, onboarding, and induction processes
Identify training needs and support ongoing professional development
Monitor performance, conduct reviews, and address disciplinary issues as required
Identify security risks, vulnerabilities, and emerging threats
Ensure risk assessments and site-specific procedures remain current and compliant with BS 7499
Lead regional response to critical incidents and emergencies
Ensure accurate incident reporting, escalation, and trend analysis
Act as a key point of contact for regional and client stakeholders on security matters
Support client audits, inspections, and ACS assessments
Liaise with local authorities, emergency services, and external partners as required
Support and contribute to ACS audits, self-assessments, and continual improvement activities
Ensure accurate maintenance of records including licences, training, vetting, patrol logs, and incident reports
Promote best practice, professionalism, and ethical conduct across all security operations