Regional Operations Specialist
About The Position
The Regional Operations Specialist plays a crucial role in supporting on-site teams, ensuring efficient system functions, and contributing to property performance improvement within the region. This position involves training needs assessment, providing system support, and covering for Community Managers and leasing office team members as directed. The specialist will also be responsible for monitoring market surveys, evaluating lead management, reviewing customer service calls for training opportunities, and supporting strategic action plans for focus properties. Additionally, the role includes conducting leasing overrides, reviewing commission reports, overseeing advertising and social media content, assisting with revenue management, and supporting the integration of new acquisitions. The position also involves creating social media content, directing leasing team members, handling accounts payable functions, supporting accounting month-end processes, resolving escalated resident issues, planning events, and monitoring team member assignments. The Regional Operations Specialist may also provide coverage for the Regional Property Manager (RPM) and undertake other duties as needed.
Requirements
- Three years of property management experience
- High school diploma or GED
- Well-developed interpersonal, written, and verbal reasoning/communication skills
- Demonstrate excellent organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced, demanding environment.
- Be dependable, reliable and follow through on commitments, producing timely work to required or higher standard.
- Be attentive to detail and monitoring adherence to company standards and policies.
- Positive, “can-do" attitude, professionalism, and a high level of enthusiasm
- Demonstrated proficiency with Microsoft Office and general computer skills.
- Experience with property management software.
- Knowledge of Fair Housing laws
- Passion for continuous learning
Responsibilities
- Supports on-site teams with training needs as directed by RPM.
- Resource to the on-site teams for system functions and opportunities.
- Provides coverage for Community Manager/leasing office team members as directed by RPM.
- Monitor, review, and evaluate market surveys for new insights.
- Review and evaluate lead management and recommend actions as needed for optimal lead response and follow up (Neglected leads, lead activity, lead to tour and closing ratio, etc.)
- Review recorded leasing and customer service calls to identify training opportunities and highlight top performers.
- Support strategic action plans for focus property performance improvement within region as directed by RPM.
- Conduct leasing overrides as needed.
- Review monthly commission reports and compare property management software to confirm eligibility.
- Review advertising and social media for content and engagement.
- Review and assist with revenue management pricing recommendations and rate publishing as needed.
- Assist in integration of new acquisitions including participate in due diligence and market research as needed.
- Create social media and Viva Engage posts to celebrate team successes including Employee Spotlight
- Direct regional/multi-site leasing team members as needed.
- Accounts payable functions including review, audit, and processing as directed by RPM.
- Support accounting month end functions including month end checklists and activity, GPR review and corrections, and variance notes as directed by RPM.
- Assist in resolving resident opportunities that escalate beyond Community Manager
- Plan miscellaneous events as needed.
- Regularly monitor and follow-up with Community Managers on Berger U assignments within region
- Provides coverage for RPM as needed
- Other duties and projects as needed.
Benefits
- Medical, Dental, and Vision Insurance
- Flexible Spending Accounts for Medical Expenses and Dependent Care
- Short-Term Disability Income Insurance – at no cost!
- Long-Term Disability Income Insurance – at no cost!
- Life Insurance – at no cost! Additional buy-up option available
- 401K plan with employer match
- Tuition assistance program - up to $4,000 annually
- $1,000 employee referral rewards
- 15 PTO days per year
- 1 volunteer time off day per year
- Paid holidays and 2 floating holidays
- 20% rent discount at any Berger community – eligible on your first day of employment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
