Regional Operations Specialist

SynergyVet LLC • Mount Pleasant, SC

10d

About The Position

The Regional Operations Specialist grows and develops the SynergyVet territory and oversees practice management for the South Carolina upstate territory. The role supports Veterinarian Partners and practice managers across the territory, leading business operations and helping practices achieve short- and long-term goals in alignment with SynergyVet’s hospital growth and development plan.

Requirements

• Five or more years of veterinary industry experience.
• Proven management or leadership experience.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Ensure SynergyVet unit growth and development goals are met for the territory.
• Ensure hospital staff and operations align with SynergyVet’s culture and core values.
• Maintain accountability for practice performance using weekly and monthly SynergyVet Scorecards measuring revenue, COGS, payroll, and other metrics.
• Assist with demographic and market research, including proposals for potential future hospital locations.
• Oversee development activities, including construction and upfit, for new hospitals opening in the territory.
• Hire and staff initial positions for new hospitals and assist with staff training as needed.
• Assist HR, Veterinarian Partners, and Practice Managers with hiring staff for territory hospitals.
• Become proficient in TRACTION by Gino Wickman and its implementation, which is the EOS on which SynergyVet operates.
• Schedule and hold quarterly Level 10 meetings with each hospital’s leadership team.
• Assist and coach practice leadership teams with conflict resolution involving staff and clients.
• Schedule and coordinate staff team-building events.
• Ensure quarterly check-ins and conversations take place with leadership and staff at each hospital.
• Prepare weekly and monthly Scorecards for review with Veterinarian Partners and Practice Managers, hold clinic staff accountable for results, and help address deficiencies.
• Assist Veterinarian Partners with developing and implementing big-picture projects for each practice.
• Support the success of leadership team members in each practice.
• Meet with industry representatives and foster relationships to maximize practice profitability from a COGS perspective.
• Coordinate internal and external marketing with the SynergyVet Marketing Department, including websites, social media, promotions, and branding.
• Temporarily fill in for practice leadership team members when they are absent, as needed.
• Set up and control industry-related purchasing accounts for each hospital.
• Attend practice-wide staff meetings and out-of-office activities or events whenever possible.
• Identify ways to improve client service processes to promote efficiency and quality.
• Conduct disciplinary or strike meetings with the Veterinarian Partner when necessary.
• Achieve overall hospital or territory performance goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed