Regional Operations Specialist - ACX Corp Sup
About The Position
Join the ride! Position: Continuous Improvement – Regional Operations Specialist Dealership: ACX Corporate Location: Edmonton and Toronto Classification: Full time, Onsite, Immediate Opportunity Salary: $85,000-$95,000 + bonus Part of a bigger team! AutoCanada/ACX is proud to be part of the AutoCanada Collision Centres’ network and a division of AutoCanada. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success. Our Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it. Your area of focus. The Regional Technical Operations Manager provides leadership, mentorship, and training across multiple departments, including Estimating/Repair Planning, Production, and Parts. This role ensures operational excellence, adherence to OEM repair standards, and the implementation of lean methodologies.
Requirements
- Minimum of 5 years’ experience in a Collision Centre Estimator, Production Manager or Manager role.
- Ability to be professional and deliver exceptional service to clients
- Excellent verbal and written communication, combined with the ability to interact and gain the support of senior leadership and other decision makers
- Strong organizational and time management skills
- Ability to manage priorities, perform a variety of tasks and meet required deadlines and targets
- A person who is a team player, of high integrity who is trusted by others and consistently honors their commitments
- Detail oriented, self-motivated and resourceful
- Excellent skills in Word, Excel and PowerPoint. Highly skilled in standard office software (MS Office, SharePoint, etc.)
- Must possess a valid driver's license and a safe driving history
Responsibilities
- Act as a coach and mentor for Estimators, Repair Planners, Production Managers, and Parts staff.
- Provide continuous training and support to improve departmental performance.
- Foster a culture of collaboration, accountability, and professional development.
- Ensure accurate vehicle damage assessments using Mitchell and Qapter software.
- Oversee research and application of OEM repair procedures for safe, compliant repairs.
- Guide teams in the use of scanning technologies to identify structural, electronic, and safety-related repair needs.
- Supervise parts ordering, mirror matching, and inventory accuracy.
- Monitor production flow, ensuring efficiency and adherence to repair timelines.
- Resolve bottlenecks by applying lean, 5S, and continuous improvement methodologies.
- Establish best practices across departments for workflow, accuracy, and customer satisfaction.
- Lead cross-departmental problem-solving to address recurring challenges.
- Align daily operations with financial and quality objectives, including gross margin and customer satisfaction.
- Work closely with Regional and Facility Managers to align estimating, production, and parts functions with broader company goals.
- Provide reporting on operational performance, identifying risks and opportunities.
Benefits
- Competitive Compensation and Benefits Package
- Employee Vehicle Purchase & Service Plans
- Employee and Family Assistance Programs
- Company-wide appreciation events and contests throughout the calendar year
- Professional development and the opportunity to grow your career
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
