Regional Customer Experience Specialist - AutoCanada/ACX

AutoCanada Inc.•Dorval, QC

1d•Onsite

About The Position

The Regional Customer Experience Specialist is responsible for leading, training, and mentoring the administrative team, ensuring that all processes are executed efficiently, accurately, and in alignment with company standards. This leadership role focuses on building administrative excellence and supporting the region’s operational and financial success.

Requirements

Minimum of 3 years experience in a Collision Centre Estimator, or Office Manager role
Ability to be professional and deliver exceptional service to clients
Excellent verbal and written communication, combined with the ability to interact and gain the support of senior leadership and other decision makers
Strong organizational and time management skills
Ability to manage priorities, perform a variety of tasks and meet required deadlines and targets
A person who is a team player, of high integrity who is trusted by others and consistently honors their commitments
Detail oriented, self-motivated and resourceful
Excellent skills in Word, Excel and PowerPoint. Highly skilled in standard office software (MS Office, SharePoint, etc.)
Must possess a valid driver's license and a safe driving history

Responsibilities

Mentor, coach, and train administrative staff to develop expertise in company systems, tools, and software.
Establish best practices and ensure consistent application across all administrative functions.
Foster a culture of accountability, professionalism, and continuous improvement.
Oversee the organization and efficiency of administrative workflows to maintain a world-class working environment.
Ensure that customer service standards are upheld by guiding and supporting the team in handling internal and external interactions professionally.
Monitor task completion and address gaps through corrective training and support.
Supervise and validate administrative functions related to Accounts Payable (AP), Accounts Receivable (AR), and payment entry.
Work closely with the accounting department to ensure timely reconciliations and accurate reporting.
Track and review administrative financial processes, ensuring adherence to policies and compliance requirements.
Ensure that vendor, supplier, and financial reconciliations are completed by staff on schedule and without material discrepancies.
Monitor compliance with documentation standards for HR, payroll, accounting, and vendor management.
Act as a liaison between the administrative team and other departments (HR, IT, Operations, Accounting).
Support regional leadership by providing accurate administrative updates, reports, and recommendations.
Identify and implement process improvements, ensuring administrative efficiency and accuracy.
Provide feedback and develop tools that enhance productivity, reporting accuracy, and staff effectiveness.