Regional Operations Specialist – Canada

GBTA

3d•Remote

About The Position

Under the guidance of the Regional Director-Canada, the Regional Operations Specialist - Canada is responsible for supporting the planning, sourcing, and execution of GBTA’s on-site and virtual events in the Canadian market. The role also helps drive buyer/supplier community engagement through membership operations and supporting the regional team with administrative duties.

Requirements

Bachelor's degree or equivalent related work experience.
Minimum 3 years of project management/coordination experience in event or membership management.
Strong digital systems acumen, including cloud-based systems.
Proficient in MS Office Suite, Zoom/Teams, CRM and project/event management systems.
Excellent interpersonal (oral and written) communication, time management, administrative, multitasking, customer-service focused, and organizational skills.
Focus on details/results with proven track record.
Native English fluency.
Active Passport and ability to travel outside of Canada (typically to the US).

Nice To Haves

Cvent experience.
Experience supporting trade show events.
French language skills.
Ideally located in Toronto, ON, area, or within Canada in Eastern Time zone

Responsibilities

Manage projects and operations for multiple concurrent in-person and virtual events in the Canadian market, reporting progress to key stakeholders.
Collaborate with Global Operations, Business Development, and Marketing teams to coordinate event timelines, action items, and deadlines, ensuring successful delivery of regional and local events through appropriate project management tools (Airtable).
For our annual Canada Conference, manage the call for proposals process, including collection of education materials for breakout sessions, speaker management, and development and delivery of the event agenda.
Collate staff and vendor post event feedback to support the improvement of events.
Partner with the registration team to guide event registration and reporting via Cvent.
Serve as a key point of contact for on-site support at regional Canada events; ensuring a high-quality, service-oriented experience aligned with the Association’s mission.
Support vendor and supplier relationship management by coordinating event logistics with hotels, A/V providers, and other third-party vendors.
Coordinate membership recruitment and retention by developing creative strategies to grow the Canadian member base, expanding the prospective member database, and increasing Association and Foundation awareness in the Canadian corporate travel market.
Administer membership operations including responding to email queries, processing invoicing, tracking renewals (including Volunteer Memberships), and generating appropriate reporting.
Analyze membership data to identify trends, growth opportunities, and retention risks; coordinate with Marketing to support member acquisition campaigns and drive ongoing community engagement.
Other duties as assigned.