Regional Operations Specialist (Africa)

Delivery Associates • Superior, AZ

2d • Remote

About The Position

Delivery Associates works with leaders in the public sector and social impact organizations to solve problems, build consensus and implement policies and programs that impact millions of people. We use a clear methodology to solve problems and help our partners deliver results. We’re successful in part because we master our approach and in part because we are empathetic, resourceful, level-headed, and dedicated to our clients and the people they serve. We are seeking a Regional Operations Specialist to support our Africa region as part of our Central Operations function. This role plays a critical part in enabling the region to operate effectively by supporting colleague experience, ensuring smooth regional operations, and acting as a bridge between central functions and regional teams.

Requirements

• 5+ years of experience in operations, administration, consulting, or similar environments
• Strong organisational and project management skills
• Ability to manage multiple priorities and stakeholders
• Strong analytical mindset (data, reporting, insights)
• Excellent written and spoken English
• Applicants must be based in a country in Africa and have the legal right to work in their country of residence. Delivery Associates will not sponsor work authorization or visas.

Nice To Haves

• French language skills are an advantage
• Experience working in a global or multi-country environment is a plus

Responsibilities

• Support onboarding of new colleagues (devices, access, processes) to ensure a smooth start in the region
• Serve as a general point of contact for colleagues on tools, documents, and processes
• Coordinate pulse reporting and support follow-up on key insights
• Support organization of regional retreats and other in-person or virtual events (logistics, coordination)
• Provide local support on Duty of Care topics in coordination with central teams
• Analyse staffing, people, and impact data to support regional decision-making
• Maintain and update regional knowledge resources (e.g. Guru pages)
• Coordinate regional and cross-regional routines and ensure smooth operational cadence
• Support general travel coordination across the region
• Build and manage diverse talent pipelines aligned to hiring needs, partnering with stakeholders to drive progress, remove barriers, and use data and market insights to inform decisions
• Lead the end-to-end hiring process, advising hiring managers on best practices and candidate selection, managing offers and background checks, and ensuring a high-quality candidate experience and accurate hiring system tracking
• Act as a regional point of contact for central functions, supporting rollout of new tools and processes (e.g. Guru, MS365)
• Support DPO-led initiatives, including launch of new tools and procurement of IT devices
• Ensure regional alignment with central processes, while adapting to local context where needed
• Support implementation and adoption of new systems and ways of working

Benefits

• Exposure to colleagues and leaders working across regions and central functions in a global, mission-driven organization
• Opportunity to be part of a growing organization supporting transformative work around the world
• Flexibility in a remote working environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed