Regional Operations & PSSR Manager - Power Systems
About The Position
This role directly supervises Product Support Sales Representatives and Service Branch Managers within an assigned territory. The manager is responsible for carrying out supervisory duties in accordance with company policies and applicable laws, including performance appraisals, rewarding and disciplining employees, and resolving complaints and problems. The position involves strengthening internal and external relationships, expanding the customer base, and potentially delivering formal presentations to key decision-makers. The manager develops Service and Parts sales budgets for the territory, ensuring company goals are met and overseeing the profitable and sustainable operation of the service department in line with the company's vision and mission. Support is provided for developing budgets and plans for efficient use of resources, and revenues, costs, and accounts receivables are reviewed to evaluate performance and identify enhancements. Collaboration with Caterpillar Representatives is key to staying informed about initiatives and utilizing available Commercial Programs. The manager confers with the VP Service Operations & Product Support to review achievements and discuss necessary changes in goals or objectives. Other duties as assigned.
Requirements
- High School diploma or GED
- 5-6 Years of experience
- Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers in the English language.
- 5 years of experience in Service Operations & Sales (within the industry preferred).
- Computer skills required are - Lotus Notes, Word and Excel.
- Must possess a valid Florida driver's license and be able to cover the assigned territory by motor vehicle.
Nice To Haves
- Ability to read and analyze a Financial Statement
- Advanced level in the use of a computer, Microsoft Office products, Dealer Business System and other relevant Dealer software programs
Responsibilities
- Directly supervises Product Support Sales Reps & Service Branch Managers within their assigned territory.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws, including appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.
- Strengthens relationships both internally and externally while expanding the customer base across specific accounts, products, and industries.
- Delivers formal presentations to business owners and key decision-makers.
- Conducts regular progress reviews to ensure alignment with company goals for Parts and Service Sales.
- Develops Service and Parts sales budgets for Territory service/sales force, ensuring company goals and objectives are met.
- Responsible for the profitable and sustainable operation of the service department while maintaining the objectives of the company vision and mission.
- Supports the development of budgets and plans for efficient use of buildings, materials, equipment, and personnel.
- Reviews revenues, costs, and accounts receivables to evaluate performance of the organization in meeting objectives and determining enhancements to profitable operation.
- Works closely with Caterpillar Representatives, keeping in tune with current initiatives and utilizing all applicable Commercial Programs available.
- Confers with VP Service Operations & Product Support and other administrative personnel to review achievements and discuss required changes in goals or objectives resulting from current status and conditions.
- Performs other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
