Regional Operations Manager

Mike's Bikes•Denver, CO

just now•Onsite

About The Position

The Regional Operations Manager plays a crucial role in overseeing and optimizing warehouse and in-store operations across multiple locations. This position involves a blend of operational management, team leadership, process improvement, and facility oversight. The manager will be responsible for ensuring efficiency, quality, and safety in all operational aspects, while also collaborating with various departments and external stakeholders to drive business objectives.

Requirements

Proficiency with basic hand tools and power tools (I.e. screwdrivers, drills, etc.)
Ability to manage project timelines across multiple locations simultaneously
Basic technical bike knowledge
Proficiency with Google Suite
Regularly required to stand, walk, use of hands and fingers, handle, or feel, reach above head with hands and arms, lift, push, climb, stoop, kneel, crouch, and/or crawl, pull, talk and hear.
Ability to lift and/or move up to 30 pounds’ solo and up to 50 pounds’ shoulder to height repetitively throughout the day.
Vision may be corrected within normal range.

Responsibilities

Assist HR in hiring, onboarding, and training new Ops employees (warehouse and in store)
Oversee bike building team
Ensure QC procedure is followed
Ensure Feedback forms are followed up on and action items are taken
Actively seeks out training for builders, especially on new products or procedures
Work with Regional Director to understand KPIs for the build team
Work with the lead bike builder to create action plans to address build concerns
Oversee inventory management
Inbound/outbound receiving and operations
Physical storage space management
Assist with cycle counts, RTV, and transfers as needed
Non-Inventory vendor management and oversight
Oversee transfer schedule and routes
Make sure transfers are operating effectively (including covering for the driver)
Vehicle fleet oversight
Localized operations support
Assist with cycle counts, inventory adjustments, or other operational duties where needed
Fill in for key Ops needs when Managers are on PTO or simply behind (e.g. when new managers are hired or a store is missing key staff)
Oversee negative inventory, past due transfers, partial payments, etc.
Identify, implement and train staff on new processes - be boots on the ground after roll out
Diagnose bottlenecks in ops processes between stores and spearhead solutions
Implement demo policy, safety procedures, etc.
Collaborate with regional training manager to implement new operational processes
Manage projects with vendors, contractors, property management companies, building owners, and regulatory agencies.
Oversee brick-and-mortar facilities management
Point of contact for Verkada security response
Oversee local monthly safety audits and assist store teams on needed corrections
Quarterly reporting of utilities usage
Assisting director of operations with localized sustainability initiatives