Regional Operations Manager (Southeast Region)

Audibel•Eden Prairie, MN

18h•$88,550 - $105,000•Hybrid

About The Position

At Starkey Retail, we are setting a new standard for excellence in hearing healthcare through our commitment to the Patient Journey philosophy. This philosophy is driven by the unique needs of our patients and our dedication to guiding them in choosing the best hearing solutions to enhance their lifestyle and overall well-being. This role is an employment opportunity with Northland Hearing Centers, Inc. (referred to as “Starkey Retail”), a wholly owned subsidiary of Starkey Laboratories, Inc. All Starkey Retail positions are covered under Northland Hearing Centers, Inc.’s benefit and compensation programs. The Regional Operations Manager is responsible for overseeing the daily operations and strategic development of multiple locations within a designated region. This role ensures that all locations operate efficiently and adhere to company policies and industry regulations. The Regional Operations Manager plays a crucial role in driving operational excellence, improving customer satisfaction, and achieving financial goals. This position offers a challenging and rewarding opportunity to lead and improve the operations of multiple locations, ensuring they achieve their performance targets and provide exceptional service.

Requirements

High School degree required
Proven experience in operations management, preferably in the hearing industry.
Strong understanding of operational processes and best practices
Solid financial acumen and experience monitoring budgets
Proficiency in Microsoft Office Suite, Sycle, UKG, POS, Podium and other clinic based systems
Excellent leadership and team management skills
Exceptional problem-solving and decision-making abilities
Excellent communication and interpersonal skills
Ability to travel (drivable) within region as required

Responsibilities

Oversee the daily operations of multiple locations, ensuring consistency and efficiency.
Implement and monitor standard operating procedures across all locations.
Ensure that all locations comply with company policies and industry regulations.
Foster a positive and collaborative work environment
Monitor employee performance, conduct regular performance reviews, provide feedback and manage development plans
Oversee the clinic database and the point of sale (POS) system
Actively review Google and Podium for messages
Manage UKG requests for PTO or time off, ensure complete timecards
Data review, reporting and reconciliation (Aging Report Oversight, Inventory Report, Exception Report, Manager Detail Report, Expense Report, Allocation Report, Deposit Reconciliations, Deposit Discrepancy Report, Lists: Sound Choice, Unused Benefits, Clinics Contacts Review)
Maintain fiscal awareness of the budgets for the region, ensuring financial targets are met.
Analyze financial reports and implement cost-control measures
Understand pricing strategies and revenue management, provide write off approval
Identify facilities issues and determine the appropriate course of action
Initiate and follow all open tickets with Starkey Retail Facilities team
Manage SMS tickets
Ensure all locations meet quality standards and regulatory requirements
Conduct regular audits and inspections to ensure compliance
Address any compliance issues promptly and effectively
Build and maintain relationships with internal and external stakeholders.
Collaborate with other departments to support regional operations.
Initiate and maintain insurance engagement
Other duties/responsibilities as assigned