Regional Operations Manager

Polestar•Montreal, QC

12h•Remote

About The Position

At Polestar, we are seeking an experienced, innovative, and hands-on professional to manage the relationship between Polestar and its retailer network. The goal is to meet business and customer satisfaction objectives in the market. As a Regional Operations Manager, you will be responsible for achieving monthly, quarterly, and yearly sales objectives, customer service, and customer experience goals. You will foster a positive and collaborative working relationship with the retailer network to find win-win solutions and maximize market opportunities. This role involves implementing processes to improve customer satisfaction and loyalty within Polestar Spaces and Service Points, focusing on the entire retail customer journey from order intake to aftercare. You will also support local marketing activities. This position is field-based in either Montreal, QC or Toronto, ON, and requires frequent, overnight travel throughout Canada.

Requirements

5+ years of experience in sales, dealer management, or field operation, preferably in the automotive industry
Bachelor’s degree in business administration, finance or related field.
Proven record of delivering sales targets and building high-performing dealer partnerships in automotive, OEM or multi-location luxury retail environments
Ability to lead, coach, and drive alignment without direct authority
Data-driven decision maker who converts KPIs and field insights into clear actions and measurable results
Bilingual English and French required
Strong understanding of automotive retail, including OEM models, and third-party stakeholder management.
Ability to think strategically, work tactically, with strong project management skills and present to C-level executive teams and retailer principals alike.
Agile leader comfortable working independently in fast-paced, evolving and geographically dispersed environments, with willingness to travel and support peak business periods.

Responsibilities

Act as the primary point of contact for dealer management, building strong trust-based relationships focused on sales performance and customer experience.
Lead, motivate, and influence the Polestar retailer network to achieve retail objectives.
Partner with retailers as a data-driven advisor, using reporting and analytics to identify opportunities, coach performance, and drive continuous improvement.
Drive retail sales performance through regular, high-impact field visits to increase volume, market share, and profitability.
Derive actionable takeaways from pre & post-retailer visit reports that provide clear outcomes, action items, and timelines for completion, holding proper stakeholders accountable.
Prepare and present monthly sales performance calls with the Polestar retailer network.
Provide accurate and timely weekly sales forecasting to support corporate planning and target delivery.
Ensure initiatives, resources, and timing are aligned with overall corporate business goals.
Support cross-functional collaboration to align strategic initiatives, optimize execution, and support the Polestar leadership team.
Work closely with the Customer Experience team to support and monitor customer satisfaction, ensuring effective action plans drive a premium customer experience.
Support local marketing activities.