Regional Operations Manager - East Bay

Balance Health•Oakland, CA

2d•Hybrid

About The Position

Balance Health is the nation’s premier comprehensive lower-extremity focused Physician Practice. We provide leading podiatrists, orthopedic surgeons, and physical therapists with operational support so they can spend their time focused on growing their business and delivering exceptional patient care. We empower people to live full lives by helping them improve and maintain mobility. We do this by bringing together leading podiatrists, orthopedic surgeons and physical therapists and providing them with the tools and resources necessary to deliver exceptional patient care. This mission has made us the fastest growing lower-extremity focused Physician Practice. We are seeking an experienced Regional Operations Manager who will be responsible for developing and implementing the strategic direction of our podiatric clinic operations throughout the Sacramento region by setting the standards and practices that support rapid growth and drive operational excellence. The ideal leader will have multi-clinic experience with proven success developing strong and engaged teams and a track record of delivering results through a disciplined operating structure, ideally in the healthcare space. This person will be driven by a sense of urgency to set clear priorities against the realities of a fast-growing entrepreneurial business. The successful candidate will have worked in both growing and established brands, while understanding that no job is too big or too small. If you meet the qualifications below and are interested, we look forward to receiving your application.

Requirements

5+ years of hands-on field leadership experience in a large, multi-site environment, preferably within healthcare
Strong project management skills; highly organized and detail-oriented
Previous practice acquisition and integration experience
Ability and willingness to roll up sleeves and work closely with managers, peers and doctors to identify and solve problems
Ability to develop and execute enterprise-wide strategic initiatives
Ability to prioritize, organize, and delegate assignments
Excellent written/verbal communication; able to present to internal and external senior management teams
Adaptability, comfort with ambiguity and willingness to “do what it takes”
Knowledge of electronic health record Systems
Knowledge of clinical and patient services processes and procedures
Excellent time management skills
Ability to multitask
Ability to lead by example
Experience building and scaling a field organization to support exponential growth
Excellent listening, written, and verbal communication skills with ability to effectively interact with at all levels within the company
Able to work in a fast-paced environment requiring multi-tasking, problem solving, and effective communication
Ensures deliverable results through relentless focus on disciplined execution and effectively articulate our vision, rally the team, and motivate others
Present as a true hands-on transformative thought leader able to make quick decisions using good judgement
Effectively works cross-functionally with sophisticated influencing/engagement skills to mobilize resources that deliver positive physician, employee, patient, and business outcomes
Strong organization and prioritization skills and lead with a sense of urgency to drive deadlines, results and change
PC Proficient with good working knowledge of Microsoft Office, including Word, Excel, and Outlook and EMR database
Able to provide legal proof of eligibility to work in the United States without sponsorship now or in the future
Ability to successfully pass an in-depth background investigation, including, credit check, with a clean DMV report and pre-employment drug screen.
or any combination of academic education and professional training and development along with applied work experience that demonstrates the ability to successfully perform the essential functions of the position.

Nice To Haves

Podiatry experience a plus

Responsibilities

Manage and lead local operational functions and teams
Plan and monitor the day-to-day running of clinic operations
Provide leadership and support to all functions, including Clinical, Patient Services, Operations, and Call Center
Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration
Oversee customer support processes and organize to enhance customer service
Partner with VP of Operations to integrate acquired clinics
Drive operational performance based on established metrics and financial performance targets
Support multi-location lease negotiations for the region as needed
Manage, develop and evaluate the performance of managers and staff
Facilitate discussions with internal and external senior management teams, advancing the team towards action
Ability to travel regularly to clinics within the East Bay regions

Benefits

Competitive salary and benefit program
Benefit eligibility for FT employees working 30+ hours weekly begins first of the month following 30 days of employment
Eligibility to participate in our 401(k) program begins first of the month following 60 days of employment
Medical, Dental, and Vision Plans
HSA with Employer Contribution
FSA Option
Generous PTO Program
Employee Assistance Program
Life and AD&D Insurance
Short-Term and Long-Term Disability