Commercial Operations Manager - East Bay

Jetty Extracts•Lafayette, LA

3d•Hybrid

About The Position

Jetty Extracts is a premier cannabis extraction company that produces innovative products and world-class cannabis oils, headquartered in Oakland, CA. In 2013, Jetty Extracts began producing extracts and concentrates in San Diego, CA. Jetty is now one of the top extracts and concentrates brands in California. While the last several years have seen Jetty grow exponentially, we continue to be committed to craft, working with small farmers, producing the cleanest and tastiest products, and contributing to our communities. As we do so, we continue to support the Shelter Project, the company’s in-house compassion program that has been providing free cannabis oil to cancer patients since 2014.

Requirements

4-7 years of experience in commercial operations, customer success, sales support, marketing operations, or similar roles
Strong project management instincts: able to run timelines, track deliverables, and keep multiple workstreams moving
Excellent written and verbal communication (partner-facing professionalism required)
High attention to detail with the ability to prioritize quickly
Comfortable working in fast-moving environments with evolving priorities
Strong follow-through and ownership mindset

Nice To Haves

Experience supporting B2B sales cycles and/or partner onboarding
Familiarity with marketing execution (email, social, basic web updates)
Experience in cannabis, CPG, retail, or regulated industries
Comfort working with creative teams and giving clear feedback on deliverables
Experience with tools like HubSpot, Salesforce, Airtable, Notion, Asana, Google Workspace (or similar)

Responsibilities

Serve as a primary point of contact for inbound Dablicator inquiries, ensuring timely responses and appropriate qualification.
Support the President by maintaining pipeline momentum, including follow-ups, scheduling, and documentation of next steps.
Coordinate sample request intake, routing, and tracking in partnership with internal stakeholders.
Maintain organized deal and partner records (Hubspot and Asana), ensuring information is current and actionable.
Support ongoing account management for Dablicator brand partners by coordinating partner check-ins every 8–12 weeks.
Help prepare partner recaps, including market velocity insights, retail feedback, consumer education friction points, and open issues and resolution status.
Track action items and ensure follow-through across internal owners (commercial, marketing, operations).
Support issue resolution by escalating risks early and keeping the internal team informed and aligned.
Own execution of Dablicator marketing workflows across email campaigns (planning, scheduling, sending coordination), social content execution (calendar, posting cadence, basic coordination), and website updates (light updates and content changes as needed).
Coordinate development of partner-facing materials, including retail assets and merchandising support, education collateral, digital marketing assets, and training materials and support documents.
Work closely with creative/design support to ensure deliverables are clear, on brand, and delivered on schedule.
Coordinate GTM and partner execution workflows by running meeting logistics and deliverable tracking, including agendas, notes, and action items, timelines and deadlines, and status updates and risk flags.
Support training coordination across internal and partner teams (including virtual trainings and external support resources as needed).
Partner closely with the Operations Director to ensure commercial commitments align with operational readiness.
Operational and Office Support