Regional Operations Manager - North Central

Allegion • Remote, Indiana, IN

20h • Remote

About The Position

Allegion is a company dedicated to safety and security, with over 40 brands and a global presence. They specialize in security solutions around the doorway and beyond. The Regional Operations Manager - North Central position is with Stanley Access Technologies, a leader in automatic doors, and is a remote role. This position leads Regional Branch Operations Teams, reporting to the Vice President of Field Operations. The role involves providing strategic guidance, mentoring, and designing/implementing processes to improve Field Operations performance in areas like customer service, growth, quality, and productivity. The manager will monitor regional/branch KPIs and SLAs, collaborating with sales, manufacturing, engineering, finance, and customer service departments. A key aspect is aligning local market activity with local sales leadership to achieve financial goals. The company does not provide sponsorship for employment visa status.

Requirements

• Bachelor’s Degree, preferred
• 5+ years of Leadership experience
• Ability to work in a fast-paced environment and manage multiple initiatives concurrently.
• Creative problem-solving abilities
• Excellent communication skills
• Knowledge of Microsoft programs-EXCEL, Word, Office Suite, Powerpoint, Microsoft D365 a plus
• Qualified candidates must be legally authorized to be employed in the United States.
• The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.

Nice To Haves

• Microsoft D365 a plus

Responsibilities

• Develop, define, communicate, and execute the regional construction/service business plan in concert with Sales/Finance for Allegion Access Technologies.
• Meet or exceed regional installation/service goals including customer completion, utilization, incoming business, sales, expense/revenue ratio, margin rates etc.
• Cultivate an environment which achieves ultimate customer service/satisfaction while meeting/exceeding regional targets through comprehensive follow up calls to ensure all agreements were reached during the sale of products and the installation of products at local sites.
• Form high performing teams and lead regional efforts to source, hire, train and develop talent through monthly as well as formal performance meetings.
• Provide acquisition integration on a regional basis.
• Direct leadership of Branch Managers, Installation Coordinators, Service Dispatch Supervisors and Branch support.
• Train branch staff on new products and companywide initiatives to develop and drive growth plans and competitive action plans.
• Ensure the success of the sales and marketing plan through operational efforts directed toward continuous improvement in servicing all channels and verticals.

Benefits

• Health, dental and vision insurance coverage
• 401K plan, offering a 6% company match and no vesting period
• Tuition Reimbursement
• Unlimited PTO
• Employee Discounts through Perks at Work
• Community involvement and opportunities to give back
• Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching

What This Job Offers

• Job Type: Full-time
• Career Level: Manager