Regional Operations Manager

Balboa Nephrology • San Diego, CA

4d • $71,000 - $98,000 • Hybrid

About The Position

We are seeking an experienced and dynamic Regional Operations Manager to oversee and optimize the performance of multiple medical clinics. This leader will be responsible for ensuring operational excellence, developing high-performing teams, and driving strategic initiatives that enhance patient care and efficiency. The ideal candidate is a proactive problem solver, data-driven decision-maker, and an experienced leader in healthcare operations.

Requirements

• Bachelor’s Degree in Health Administration, Business Administration, or a related field.
• 5+ years of leadership experience in healthcare operations, preferably in a multi-site medical practice.
• Strong analytical and problem-solving skills, with experience leveraging data to drive operational improvements.
• Proficiency in Excel and reporting platforms for tracking and improving performance metrics.
• Ability to influence cross-functional teams and drive initiatives across geographically dispersed business units.
• Valid driver’s license to travel between sites as required.
• Regularly required to talk, hear, read, write, type and respond in English and understand clinical/medical vocabulary written and spoken.
• Vision requirements include close vision, ability to adjust focus, and see color.

Nice To Haves

• Experience with EPIC or similar electronic medical record systems.
• Lean Six Sigma or process improvement certification.
• Experience in a fast-growing, multi-clinic healthcare organization.
• Bilingual (English/Spanish) is a plus.

Responsibilities

• Oversee the day-to-day operations of multiple clinic locations, ensuring efficiency, quality, and cost-effectiveness.
• Develop and implement performance objectives, budgets, and operational strategies aligned with organizational goals.
• Lead Quarterly Business Reviews (QBRs) to track performance, identify gaps, and drive continuous improvement.
• Directly supervise, mentor, and develop clinic teams, fostering a culture of accountability, collaboration, and growth.
• Drive team engagement through coaching, professional development, and career progression planning.
• Establish and reinforce performance standards, ensuring alignment with organizational expectations.
• Identify opportunities for operational efficiencies and cost-saving measures using Lean Six Sigma or other process improvement methodologies.
• Ensure compliance with all regulatory, accreditation, and licensing requirements at local, state, and federal levels.
• Implement best practices for workflow optimization and standardization across clinic locations.
• Utilize data analytics, Excel, and reporting platforms to monitor and enhance clinic performance.
• Analyze financial reports, budget variance trends, and payer mix dynamics to make informed operational decisions.
• Track patient service metrics, resolve complaints, and enhance customer experience.
• Develop and manage marketing and outreach plans in collaboration with leadership and external stakeholders.
• Foster strong relationships with physicians, healthcare partners, and business office teams to ensure strategic alignment.
• Collaborate with senior leadership to execute key initiatives that support regional growth and operational sustainability.

Benefits

• Medical insurance
• Fully paid dental insurance
• Fully paid vision insurance
• Retirement benefits with an employer contribution of up to 7.5% of annual pay after one year of service.
• Unlimited PTO
• 9 company holidays per year
• Company-paid life insurance
• Mileage reimbursement for travel between assigned clinic locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level