Regional Operations Manager

QUIPT HOME MEDICAL INC•Richardson, TX

just now•Hybrid

About The Position

Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry, undergoing a fast expansion to the Gulf Region. We are seeking a dedicated Regional Operations Manager to lead our Gulf Region Operations. In this position, you will be responsible for the development and growth of our sales and operation team. This includes day-to-day management of the company operations and branch managers. This person will exercise management principles to ensure profitability, control assets, and communicate company philosophy and objectives to the staff and community.

Requirements

Background investigation (company-wide)
Valid driver’s license in state of residence with a clean driving record
Bachelor’s degree in business or related degree; or equivalent combination of education and experience in HME, home health industry or business preferred
One to three years of supervisory experience with a minimum of one-year prior supervisory experience
Three years’ experience in home health industry
Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner
Helpful, knowledgeable and polite while maintaining a positive attitude
Interpret a variety of instructions in a variety of communication mediums
Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
Knowledge of insurance policies and requirements
Knowledge of medical billing practices and of billing reimbursement
Maintain confidentiality and practice discretion and caution when handling sensitive information
Medical terminology
Multi-task along with attention to detail
Self-motivation, organized, time-management and deductive problem solving skills
Strong leadership abilities to organize, plan and delegate properly in accordance with size and services of the location
Work independently and as part of a team

Responsibilities

Accountable for the financial and operational performance of the location
Develop and implement business plans for your Area including sales growth and expansion.
Work in conjunction with the Sales Team to achieve KPI growth and targets.
Adheres to and implements all company policies and procedures, including but not limited to Clinical Programs
Assures competencies are completed prior to staff doing tasks independently where required per policy
Communicates company policies and announcements on a timely basis to location employees
Develops a customer service team including, but not limited to customer service representatives, patient service technicians, respiratory clinicians, and other staff whose goal is to enhance customer service
Develops and maintains working knowledge of current Medicare, Medicaid, insurance regulations, and JCAHO guidelines
Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
Ensures that all employees are building relationships with patients and referral sources
Interviews and hires staff as needed as approved by senior management with emphasis on recruiting best-qualified candidates
Keeps supervisors abreast of important location issues or concerns
Maintains a high level of satisfaction with patients, referral sources, and location employees
Maintains a professional and clean working environment
Maintains and updates all manuals necessary for company operations and establishes processes to evaluate location’s compliance with applicable policies and procedures
Makes sure location personnel receives and completes necessary training to perform assigned duties
Manages inventory to ensure levels are met and company assets are monitored and controlled
Monitors and acts on the company’s growth plan in order to achieve or exceed the location’s budgeted goals
Takes appropriate action to ensure that the location complies with applicable laws and regulations
Works with clinical staff to develop and maintain clinical programs
Works with sales representatives to develop and maintain key referral sources
Performs other duties as assigned