Regional Operations Manager

Talent Acquisition at Blue Water•Ocean City, MD

4d•$105,000 - $125,000•Hybrid

About The Position

Blue Water Hospitality is seeking an enthusiastic Regional Operations Manager to join its growing organization. Since its establishment in 2002, Blue Water has become a leader in the hospitality industry, investing in, developing, and managing RV resorts, campgrounds, hotels, and attractions. This role involves managing multiple property portfolios, understanding property operations with each general manager, and conveying this to the COO. The Regional Operations Manager will collaborate with a team to drive company revenue and performance growth in sales and guest satisfaction. This position is based out of the Corporate Office in Ocean City, MD, with the possibility of a remote position depending on candidate proximity, experience, and travel ability.

Requirements

Ability to motivate.
Bold leadership qualities.
Self-motivated.
Strong proficiency in Microsoft Applications.
Strong proficiency in communication and public speaking.
Problem-solving abilities.
Critical thinking.
Detail-oriented.
Ability to effectively communicate with the property GM and subordinates.
Must be resourceful and self-motivated to work well under pressure.
Ability to manage multiple projects, properties, and work assignments.
Available to travel.
Gains and maintains excellent knowledge of competition and general industry trends.
Analytical skills with knowledge of hospitality trends and tools.
5+ years of multi-property management industry experience as General Manager, or, 5-10 Years Hotel Industry/Hospitality Industry Experience OR Bachelor's/master’s degree in management, Business Administration.
Must be able to travel to multiple locations; up to 50%.

Responsibilities

Provides direction, training, mentoring, and leadership to General Managers/property leadership team.
Holds general managers accountable for managing and motivating associates, achieving overall financial results, and ensuring guest and team satisfaction.
Ensures proper, timely, and appropriate reporting and record-keeping at the properties and the corporate office.
Monitors the financial performance of assigned properties through ongoing expense reviews and the development, analysis, and implementation of budgets, sales plans, and forecasts.
Partners with revenue management to maximize profits and work within a defined portfolio.
Provides oversight and ensures adherence to brand standards or company goals, ensuring property management implements action plans and training to exceed standards.
Provides strategic guidance and direction to property leadership and ownership regarding Brand Standard guidelines, quality, and overall capital improvements.
Ensures property holds a strict tolerance to exceeding quality standards.
Regularly provides on-site quality and standard audits for assigned portfolios.
Responsible for maintaining all Standard Operating Procedures (SOPs).
Coordinates and assists in maintaining safety and risk management functions performed by operational and administrative departments.
Ensures implementation of the approved Business Plan for each property.
Ensure all areas of the properties are operating within the approved budget.
Gains and maintains excellent knowledge of competition and general industry trends.
Analyzes and mitigates risk to the region by proactively monitoring internal and external threats to all business aspects.
Actively participates in the selection, onboarding, training, discipline, and employee relations processes to ensure consistency, continuous improvement, and positive team morale.
Participates in special projects and initiatives as assigned by the Corporate Director of Operations, including task force teams, due diligence, market analysis, new property openings, and acquisitions.
Motivates, coaches, and trains General Manager Team members, sets goals, holds team members accountable, and provides appropriate feedback, rewards, and recognition.
Performs other duties as assigned.
Provides regular and reliable attendance.