Regional Operations Manager - Corporate Centers

MD Hyperbaric•New York, NY

15h•Hybrid

About The Position

MD Hyperbaric is seeking a highly engaged, field-based Regional Operations Manager to oversee the performance, growth, and operational excellence of our corporate-owned hyperbaric centers. This is not a desk-based management role. The Regional Operations Manager will spend the majority of their time in-center, working directly alongside center managers and technicians to drive accountability, develop high-performing teams, ensure operational consistency, and deliver an exceptional patient experience. The ideal candidate thrives in a hands-on environment, enjoys coaching teams in real time, and is passionate about building high-performing healthcare operations. This individual will serve as the primary operational leader for MD Hyperbaric's corporate center portfolio, providing visible leadership, accountability, and support across all assigned locations. This role requires regular in-person presence across MD Hyperbaric's corporate centers. The majority of onsite time will be spent supporting Northeast locations, including regular weekly visits to key centers such as Tribeca and Manhasset. Additional travel will be required to support Syracuse, Parsippany, future corporate locations, center launches, staffing support, and performance improvement initiatives. Candidates should expect to spend approximately 60–70% of their time in the field, working directly alongside center teams rather than managing remotely. This role also provides operational oversight and leadership support to additional corporate locations nationwide through a combination of onsite visits, virtual management, performance coaching, and operational accountability.

Requirements

Bachelor's degree in Healthcare Administration, Business Administration, Operations Management, or a related field preferred.
5+ years of multi-site operations leadership experience, preferably in healthcare, wellness, medical, hospitality, fitness, or other service-based environments.
Proven track record of improving operational performance and leading distributed teams.
Strong leadership, coaching, accountability, and team development skills.
Exceptional communication and relationship-building abilities.
Comfortable working in the field and spending the majority of time onsite across multiple locations.
Strong problem-solving and decision-making skills with the ability to balance strategic thinking and hands-on execution.
Experience managing performance metrics, budgets, and operational KPIs.
Familiarity with healthcare operations, EMR systems, compliance requirements, and patient-centered service models preferred.
Ability to travel regularly throughout assigned markets and periodically to other corporate locations nationwide.
Valid driver's license and ability to travel as needed.

Responsibilities

Serve as the direct operational leader for corporate center managers.
Recruit, hire, onboard, coach, and develop center managers and hyperbaric technicians.
Conduct weekly 1:1 meetings with center managers to review performance, establish priorities, and drive accountability.
Maintain a visible leadership presence within centers, routinely working alongside managers and technicians to reinforce culture, accountability, and operational standards.
Identify performance gaps and implement coaching, development plans, and corrective action when needed.
Support staffing, recruiting, onboarding, and succession planning efforts.
Foster a culture of ownership, accountability, teamwork, and exceptional patient care.
Ensure managers maintain a strong onsite presence, effectively support their teams, and consistently execute company expectations.
Maintain a consistent onsite presence across assigned corporate centers, with frequent visits to Northeast locations.
Perform operational audits during site visits, evaluating patient experience, facility standards, safety compliance, scheduling efficiency, lead management, treatment delivery, and SOP adherence.
Provide hands-on support to center teams, addressing real-time operational challenges and reinforcing best practices.
Serve as the primary operational leader for assigned centers, providing coaching, direction, and intervention as needed to resolve staffing challenges, operational disruptions, and performance gaps.
Ensure consistency in patient intake, scheduling, treatment delivery, documentation, follow-up, and overall patient journey execution.
Monitor and improve lead management processes, patient communication, and conversion performance.
Maintain oversight of EMR utilization, operational reporting, and center compliance requirements.
Coordinate equipment maintenance, facility needs, and vendor relationships to minimize operational downtime.
Support operational readiness for new center openings, integrations, and growth initiatives.
Own the operational performance of assigned corporate centers.
Accountable for achieving revenue, profitability, utilization, and growth targets across assigned centers through effective leadership, coaching, and operational execution.
Review financial and operational performance metrics regularly, identifying trends, opportunities, and performance gaps.
Hold managers accountable to key business metrics, including: Revenue performance, New patient acquisition, Lead conversion, Package conversion, Rebooking rates, Patient retention, Treatment utilization.
Drive implementation of revenue-generating initiatives and operational efficiencies across assigned centers.
Assist centers in maximizing treatment capacity and operational productivity.
Champion a patient-first culture across all locations.
Ensure consistent delivery of the MD Hyperbaric patient experience and brand standards.
Monitor patient satisfaction, retention, and outcome-related metrics.
Investigate escalated patient concerns and implement corrective actions when necessary.
Incorporate patient feedback into operational improvements and team coaching initiatives.
Ensure patients receive a professional, welcoming, and medically guided experience from inquiry through completion of care.
Partner with center managers to build relationships with referral sources, healthcare providers, wellness professionals, and community organizations.
Drive accountability around local outreach efforts and referral development strategies.
Support local business development initiatives that increase awareness, referrals, and patient acquisition.
Track outreach activity and results, helping managers improve effectiveness and consistency.
Represent MD Hyperbaric at networking events, educational programs, and strategic partnership meetings.
Contribute to corporate growth strategies through operational insights and performance analysis.
Identify best practices and successfully implement them across all corporate centers.
Support rollout of new systems, technology, training programs, and operational initiatives.
Use data, center performance metrics, and operational observations to drive continuous improvement.
Ensure execution remains aligned with company goals, priorities, and performance expectations.
Serve as the primary communication link between center teams and corporate leadership.
Partner closely with marketing, medical, training, recruiting, and administrative teams to support center performance.
Ensure corporate initiatives are effectively communicated, implemented, and sustained at the center level.
Escalate operational challenges proactively while providing solution-oriented recommendations.
Support franchise and joint venture initiatives when operational expertise or training support is needed.