Operations Manager - Workforce Centers

Career Team•Weatherford, TX

20h•$82,000 - $92,000•Onsite

About The Position

Career Team is looking to hire a Center Manager who will be responsible for overseeing the operations of their assigned Workforce Solutions Center and ensuring services are delivered efficiently and effectively at the Center. This position is responsible for managing center budgets, supporting staff growth and development, maintaining program quality, and strengthening partnerships within the community. The Center Manger will report to the Operations Manager.

Requirements

A Bachelor's degree in Bachelor's degree in business, marketing, public relations, or community organization or development or equivalent experience
Minimum of 4 years of supervisory or management experience
Preferred knowledge and experience of the workforce development program operations and development
Strong business knowledge of customer service best practices and performance management.
Experience in training and coaching/mentoring
Requires top level project management, organizational, personnel, problem solving and data analysis skills, along with an ability to interact with employees at all levels
Excellent interpersonal skills and both written and oral communications skills
Need strong technical skills, proficiency in Microsoft Office and a commitment to accountability in a continually improving quality environment
Must have a valid driver's license and adequate vehicle insurance coverage

Nice To Haves

Bilingual or Multilingual
Master's or MBA Degree
Experience and knowledge of workforce development contracts/programs
Training in Trauma Informed Care, evidence-based practice, and/or whole family services

Responsibilities

Oversee all employment and training initiatives within the Workforce Solutions Center
Ensure facilities, staff and clients have access to essential tools, materials, accessibility and safety procedures.
Oversee purchasing processes and track spending related to center operations
Maintain accurate inventory records and complete assigned reporting tasks
Identify community partnerships, collaborate with other professionals and maintain partner relationships
Coordinate and provide cross-training opportunities and assess employee performance, recommending recognition or corrective action as needed
Manage the Center's budget and achieve propose funding allocations for service delivery
Coordinate with Business Services and Marketing & Comm. to host outreach and promotional events to raise awareness of center services in the community
Create and execute customer satisfaction strategies with measurable improvement goals
Track service outcomes for clients and staff to uphold high-quality delivery standards
Welcome and address customer complaints in compliance with the grievance & complaint procedures adhering to reporting and tracking requirements to achieve customer satisfaction goals.
Ensure that the Center is appropriately engaging industry sectors to meet/exceed customer expectations
Evaluate and understand all performance goals at the beginning of each Program year to effectively impact each performance measure, establish procedures to ensure all staff are following all prescribed strategies to impact the performance measures
Coordinate with Program Managers to ensure service delivery workflows are adhered to and supervise the work activity of project staff, identify and fill open positions in a timely manner, hire and promote employees based on sound decision making ability, evaluate and recommend personnel actions fairly and quickly, deliver timely coaching and conduct employee evaluations when scheduled
Utilize and model Extreme Customer Service behaviors in all interactions with internal and external customers
Approach each day and task with a "ZAG" mindset
Other duties and projects as needed